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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Vendor Performance Management

Effectively manage, evaluate and compare vendors

Vendor Quality is Vital to Success

Enterprises are relying more and more on third party vendors; however many lack a formalized process to manage vendor performance. You may be missing out on a vital opportunity to properly track and evaluate your vendors and suppliers for optimal performance to determine which ones deliver the best service. In order to cut operational costs, alleviate risks and build relationships with end-users, you need a solution that enables strategic decisions for better outcomes.

Gain More Value from Vendors

What if you could leverage an enterprise service management solution designed to incorporate all business functions onto one centralized platform that is accessible to your staff anytime, anywhere, and on any device? ServiceNow allows you to effectively manage, evaluate and compare vendors. You'll have the ability to access key elements such as vendor scorecards, related incidents, assets and purchase agreements. With ServiceNow you'll also gain end-to-end visibility and accountability for services delivered by your vendors.

Drive Performance 

By leveraging the power of ServiceNow, we'll show you how to define a process for measuring and improving vendor performance that drives operations and increases profits. You'll also gain the ability to:

  • Evaluate, score and rank vendors in compliance, product reliability, and user satisfaction
  • Create a single system of all ratings, while automating manual tasks and consolidating processes
  • Drive vendor improvement for better outcomes and optimal performance
  • Negotiate better terms and reduce operational costs

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Looking to Learn More?

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work.

View Webinar

Webinar

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work.

View Webinar

Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

This webinar details how Whirlpool Corporation was able to overcome common challenges by leveraging the power of ServiceNow Project Portfolio Management, Demand Management, and Resource Management.

View Webinar

Webinar

Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

This webinar details how Whirlpool Corporation was able to overcome common challenges by leveraging the power of ServiceNow Project Portfolio Management, Demand Management, and Resource Management.

View Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

Ready to Get Started?

Contact us at 518.689.3100 or fill out this form and we will contact you.