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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an apporach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Helsinki
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Sales and Marketing Service Management

Focus on Converting Leads and Less Time on Fielding Ad Hoc Requests

Embrace Automation

Both marketing and sales have the need to submit, track and field requests. Both departments, however, often lack a streamlined process for executing on these tasks effectively. Typically, requests come in ad hoc via email or phone. While marketing and sales often work tandem, the two departments can run into discord when fielding an unstructured flow of requests making it time consuming for their departments and their end users.

The Answer? One Platform

By leveraging the power of ServiceNow, you can solve these common challenges and create a modern experience for today’s users available anytime, anywhere, and on any device that provides greater visibility into requests and streamlines the flow of work. We can help your entire staff understand how to benefit from streamlining requests through a single enterprise portal so that automation and ease of use are in line across the board for sales, marketing, and the entire organization.

Improve Service Delivery

By removing the disruptions and automating the delivery of services, you can keep focusing on what matters: converting leads to revenue. Other benefits include:

  • More automation and more time for innovation to stay ahead of competitors
  • Real-time visibility into requests
  • Improved delivery of tasks related to customer success
  • Fewer man-hours used for daily and ad hoc tasks
  • Augmented visibility of work progress
  • A significant gain in efficiencies by reducing manual processes

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Accelerating Your Services

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow.

Download Now 

Whitepaper

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow.

Download Now 

Next Generation of ServiceNow CMS

With the latest release of ServiceNow, the transformation of the Content Management System (CMS) process has begun. In this webinar, you'll see the new technologies on which ServiceNow is basing Content Management.

View Webinar

Webinar

Next Generation of ServiceNow CMS

With the latest release of ServiceNow, the transformation of the Content Management System (CMS) process has begun. In this webinar, you'll see the new technologies on which ServiceNow is basing Content Management.

View Webinar

Ready to Get Started?

Contact us at 518.689.3198 or fill out this form and we will contact you.