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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an apporach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Helsinki
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

IT Operations Management

Ensure your enterprise infrastructure and applications are optimized and available. Be a leader in changing the way people work tomorrow, today.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

Discovery

Struggling to determine the root cause of a business service issue? Having a hard time determining which business services are affected by changes, failures, or performance issues? Learn how a current Configuration Management Database (CMDB) and having the right information to drive processes can be a game changer for IT.

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ServiceWatch

No ones happy when an outage or interruption in service occurs. Chaos and frustration ensues for IT and for its end-users. Luckily, the ServiceWatch Suite of solutions is designed to restore services quickly, easily detect and diagnose service issues, and reduce the risk of planned changes by seeing the impact on your business services. Discover how you can mature your service operations in a way that propels growth and modernization.

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Event Management

Time is of the essence when it comes to being notified of an event and the impact on the business. With an actionable alert and consolidated view of all service-impacting events, including current active alerts, impacted services, and associated incidents, you'll be better equipped to quickly respond to business-impacting issues. Learn how you change the way you respond to events.

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Orchestration

Automation is key to a well-oiled machine. When you can break free from the cycle of manual processes and open the doors to automation for IT processes, configuring of business services, and the remediation of service issues, you'll see a change. A change in the way people work with increased productivity and agility. Find out how Orchestration can enable change.

 

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Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Featured Resources

ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

View Webinar

Webinar

ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

View Webinar

How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services.

View Webinar

Webinar

How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services.

View Webinar

Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

View an in-depth look at the latest ServiceNow ServiceWatch solutions included in the Geneva release. We'll show you how to achieve service-awareness with visibility, availability and agility.

 

View Webinar

Webinar

Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

View an in-depth look at the latest ServiceNow ServiceWatch solutions included in the Geneva release. We'll show you how to achieve service-awareness with visibility, availability and agility.

 

View Webinar

Ready to Get Started?

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