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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

ServiceNow Event Management

Monitor the health of business services in real‑time

Prioritize Events

It's common for IT departments to use multiple tools to monitor infrastructure; however, a high volume of events can lead to confusion and insight into the real issues. The lack of visibility into the relationship between infrastructure events and business services makes it challenging to prioritize and take appropriate corrective action.

Respond Quickly

With actionable alerts from events captured by third-party monitoring tools in a configurable dashboard, ServiceNow Event Management, you'll have instant knowledge when an event has occurred that may impact the business. As a result, you'll be able to respond quickly and effectively.

Gain More Insight

As a ServiceNow Gold Services and Sales Partner, we'll show you to prioritize events and see a consolidated view of all service-impacting events, including current active alerts, impacted services, and associated incidents. The result - IT has more insight and is better equipped to quickly respond to business-impacting issues. By leveraging ServiceNow Event Management, you'll be to:

  • Leverage a common knowledge base for all IT processes
  • Get a better understanding of the impacts on business services
  • Increase productivity with automation of alerts and incidents from events

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Looking to Learn More?

ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

View Webinar

Webinar

ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

View Webinar

How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services.

View Webinar

Webinar

How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services.

View Webinar

Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

View an in-depth look at the latest ServiceNow ServiceWatch solutions included in the Geneva release. We'll show you how to achieve service-awareness with visibility, availability and agility.

View Webinar

 

Webinar

Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

View an in-depth look at the latest ServiceNow ServiceWatch solutions included in the Geneva release. We'll show you how to achieve service-awareness with visibility, availability and agility.

View Webinar

 

Ready to Get Started?

Contact us at 518.689.3100 or fill out this form and we will contact you.