It's common for IT departments to use multiple tools to monitor infrastructure; however, a high volume of events can lead to confusion and insight into the real issues. The lack of visibility into the relationship between infrastructure events and business services makes it challenging to prioritize and take appropriate corrective action.
With actionable alerts from events captured by third-party monitoring tools in a configurable dashboard, ServiceNow Event Management, you'll have instant knowledge when an event has occurred that may impact the business. As a result, you'll be able to respond quickly and effectively.
As a ServiceNow Gold Services and Sales Partner, we'll show you to prioritize events and see a consolidated view of all service-impacting events, including current active alerts, impacted services, and associated incidents. The result - IT has more insight and is better equipped to quickly respond to business-impacting issues. By leveraging ServiceNow Event Management, you'll be to:
We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.
Contact us at 518.689.3100 or fill out this form and we will contact you.