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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

ServiceNow Discovery

Keep your Configuration Management Database Current

Drive Processes Effectively

For IT, the ability to diagnose problems and manage infrastructure changes is paramount to running an efficient business. Without a current Configuration Management Database (CMDB) and the right information to drive processes, IT can really struggle to determine which business services are affected by changes, failures, or performance issues. Alternatively, it can be very difficult to determine root causes when a business service issue arises.

Repeatable and Reliable Method

Our experts can show you how to leverage an enteprise platform to keep your CMDB current. With a repeatable and reliable method to find and identify devices and applications in an enterprise IT infrastructure, ServiceNow Discovery enables you to capture and maintain an accurate and up-to-date inventory with which to map relationships and dependencies.

Greater Visibility, Automation and Control

Our job is to take you on the journey to modernization and automation is a big part of that journey. By identifying the applications that are running and mapping their dependencies, you'll enable:

  • Quicker service restoration from incidents

  • More effective root cause analysis

  • Proactive problem resolution

  • Lower-risk change execution

  • Improved business decisions

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Looking to Learn More?

ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

View Webinar

Webinar

ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

View Webinar

How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services.

View Webinar

Whitepaper

How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services.

View Webinar

Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

View an in-depth look at the latest ServiceNow ServiceWatch solutions included in the Geneva release. We'll show you how to achieve service-awareness with visibility, availability and agility.

View Webinar

 

Webinar

Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

View an in-depth look at the latest ServiceNow ServiceWatch solutions included in the Geneva release. We'll show you how to achieve service-awareness with visibility, availability and agility.

View Webinar

 

Ready to Get Started?

Contact us at 518.689.3100 or fill out this form and we will contact you.