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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Customer Service Management

Extend the user-centric mindset to your client base

Deliver on Customer Excellence

In customer support it's essential for you to organize requests and meticulously track the status. Requests are coming from not only your colleagues, but also your customers, who are your most valuable asset. Without real-time visibility into requests, their statuses, their requirements and their time-to-completion, you may very well be setting yourself up to fail when it comes to delivering on customer excellence.

Change the Way People Work

Gone are the days of calling a help center to fix your issue and no way to track  your inquiry. The power of the ServiceNow platform enables you to change the way people work. By providing a central enterprise portal to streamline requests and workflow behind the scenes, you can empower your customers with an Amazon experience available anytime, anywhere and on any device. It's that simple.

Plan for Tomorrow Today

We'll show you how to define services and provide an intuitive user experience that'll give your customers the experience they demand to run efficiently and effectively. As a result, you'll realize:

  • Increased time to value
  • Real tracking of KPIs regarding call response time and customer success
  • Clean, unified data that comes from a central source
  • Transparency of where your department can improve
  • Easy demonstration of customer support's value to the entire enterprise
  • Enhanced collaboration among team members

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Looking to Learn More?

Bringing Customer Service Management to B2C

Many ServiceNow customers have had success managing product and order issues for their Business-to-Business (B2B) customers. But supporting end-users is a different paradigm, requiring innovative use of the ServiceNow platform, integrating multiple external technologies, and implementing different business best-practices. 

Learn More

Solution

Bringing Customer Service Management to B2C

Many ServiceNow customers have had success managing product and order issues for their Business-to-Business (B2B) customers. But supporting end-users is a different paradigm, requiring innovative use of the ServiceNow platform, integrating multiple external technologies, and implementing different business best-practices. 

Learn More

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow.

Download Now 

Whitepaper

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow.

Download Now 

Customer Service Management and Support

Learn about CSM case driving a support incident and/or a support request - this is where other platforms cannot natively go.

Read Now

Solution

Customer Service Management and Support

Learn about CSM case driving a support incident and/or a support request - this is where other platforms cannot natively go.

Read Now

Ready to Get Started?

Contact us at 518.689.3100 or fill out this form and we will contact you.