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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Custom Application Development

Make legacy apps and manual processes a thing of the past. Bring services to life and change the way people work tomorrow, today.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

Ideation

Don't let your best idea for a new product, service or enhancement sit in someone's inbox. Rescue ideas from the black hole of innovation and take hold of your future. Discover how you can quickly have a custom app in place to fully automate the process from inception of the idea to approval to go-to-market - allowing you to view, collaborate, evaluate, and integrate new ideas with ease.

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Customer/Franchise Onboarding

Onboarding new customers and franchises is no easy task, especially if done manually or in disparate systems. What if you could streamline the entire process through an app with built-in workflow and automation to make it a seamless, repeatable process? Learn how you can enable this process to kick-off with the swipe of a finger anywhere, anytime, on any device.

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Patient & Healthcare Management

When it comes to healthcare, you don't want to leave anything to chance. A missing piece of data, a discrepancy, or miscommunication can play a vital role in a health situation or outcome. Find out how you can take those critical healthcare processes and services and streamline them through a custom app built to deliver with confidence. Take the probability for human error out of the equation and learn how to deliver life as a service.

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Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Featured Resources

ServiceNow as an App Dev Platform

Discover how you can retire your legacy apps and deliver a modern and automated experience.

View Webinar

Webinar

ServiceNow as an App Dev Platform

Discover how you can retire your legacy apps and deliver a modern and automated experience.

View Webinar

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work.

View Webinar

Webinar

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work.

View Webinar

Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise

The fact is that many IT leaders find themselves spending the majority of their time taking care of day-to-day tasks by necessity, due to IT's central role in today's businesses.

View Webinar

Webinar

Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise

The fact is that many IT leaders find themselves spending the majority of their time taking care of day-to-day tasks by necessity, due to IT's central role in today's businesses.

View Webinar

Ready to Get Started?

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