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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an apporach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Helsinki
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Business Management

Ensure you leverage your data to drive the visibility and cost-savings you need. Change the way you manage people, projects, compliance, and vendors.

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Service Management

Ensure you leverage your data to drive the visibility and cost-savings you need. Change the way you manage people, projects, compliance, and vendors.

Get Started

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The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

IT Governance, Risk, and Compliance

Our team will enable strategic-thinking in your IT Governance by defining a holistic governance program that incorporates external standards, frameworks and regulations that your processes can adhere to, anytime, anywhere. Leveraging the right enterprise service platform, you will have the tools needed to define clear policies, business-specific regulation requirements and achieve regulatory compliance.

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Project Portfolio Management

At the heart of every successful company lies a solid project management strategy. Without one, you may be missing out on an opportunity to accurately anticipate demand and forecast growth across departments. Our team of dedicated professionals will provide you help you gain a real-time view of your projects and costs, allowing you to better allocate staffing needs and track schedules and budget.

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Demand Management

In today's competitive landscape it's more important now than ever that you have the right system and processes in place to accurately assess, manage and forecast demand. Ensure you have exactly what you need to work more efficiently and balance customer requirements as they come in. We'll help you transition from manual processes to an automated one that empowers greater initiative.

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Resource Management

Imagine having exactly what your need to define and implement an effective resource management strategy. Learn how you can achieve just that by creating and implementing a plan that aids in the precise alignment of the organization's most complex resource management requirements and a clear process for distributing requests. We'll show you how to get a consolidated view of your resources anytime, anywhere, and on any device.

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Financial Management

CIOs and anyone involved in IT procurement are constantly under pressure to drive efficiencies and lower costs across departments, while also contributing to the growth of the business. The time to replace archaic processes and legacy systems is now. Learn how you can meet financial strategies head on, while getting what you need to accurately map the costs of your service applications, projects and infrastructure back to your customers.

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Vendor Performance Management

Are you flipping a coin when analyzing the performance of your vendors and suppliers? If so, you may be missing out on an opportunity to achieve optimal performance and determine which ones deliver the best service internally and externally. We'll help you leverage the power of ServiceNow so that you can access key elements including vendor scorecards, and gain end-to-end visibility and accountability for services delivered by your vendors.

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Performance Analytics

When you're already tasked with keeping the lights on, the right mix of people, process and platform can make all the difference. That's why we have a dedicated team ready to assist you in leveraging the right platform and processes to start influencing proactive business decisions and driving the quality of your services. The bottom line: we'll provide the ongoing support you need to start delivering your services better, faster, and cheaper.

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Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Featured Resources

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work.

View Webinar

Webinar

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work.

View Webinar

Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

This webinar details how Whirlpool Corporation was able to overcome common challenges by leveraging the power of ServiceNow Project Portfolio Management, Demand Management, and Resource Management.

View Webinar

Webinar

Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

This webinar details how Whirlpool Corporation was able to overcome common challenges by leveraging the power of ServiceNow Project Portfolio Management, Demand Management, and Resource Management.

View Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

Ready to Get Started?

Contact us at 518.689.3198 or fill out this form and we will contact you.