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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Customer Onboarding Accelerator

Create a revenue generating machine

Efficient and Seamless

Delivering superior service to customers is the livelihood of Managed Service Providers (MSPs). Having an enterprise platform to tie services together and present them in a meaningful way to customers is critical to success. The challenge for MSPs is getting all of those customers onto one platform effectively and efficiently to provide a consistent scalable managed structure and process. ServiceNow provides that platform for success and we can help get your customers onboarded to the ServiceNow platform quickly, efficiently, and seamlessly.

Structured & Repeatable Processes

With our MSP Customer Onboarding Accelerator, we'll provide you with prebuilt code sets infused with structured and repeatable processes to get your customers onboarded to the ServiceNow platform in a matter of weeks. As part of this package, our ServiceNow MSP experts will guide you from start to finish, along with providing:

  • Data gathering forms
  • A mini-catalog of onboarding-related request items
  • Workflow structures with notifications
  • Workbook templates and data import formats
  • A project plan template with tasks
  • Process Management dashboards

Key to Revenue Growth

By streamlining what is typically a cumbersome process, the opportunity to create a steady stream of revenue growth becomes a reality. Having a consistent, standardized process for onboarding your customers allows you to focus on being innovative for your customers, rather than wasting thousands of dollars reinventing the wheel. By mastering customer onboarding, you'll be able to:

  • Onboard additional customers at a greater speed
  • Provide consistency with streamlined and scalable processes
  • Accelerate repeatable tasks that were once manual
  • Increase customer satisfaction and retention

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Accelerating Your Services

ServiceNow as an App Dev Platform

Discover how you can retire your legacy apps and deliver a modern and automated experience.

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Webinar

ServiceNow as an App Dev Platform

Discover how you can retire your legacy apps and deliver a modern and automated experience.

View Webinar

Overcoming Challenges and Encouraging Innovation with Enterprise Service Management

Using IT as a case study, we demonstrate how one department can play a bigger role in contributing to strategic business initiatives through Enterprise Service Management.

Download E-BOOK

eBook

Overcoming Challenges and Encouraging Innovation with Enterprise Service Management

Using IT as a case study, we demonstrate how one department can play a bigger role in contributing to strategic business initiatives through Enterprise Service Management.

Download E-BOOK

Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise

The fact is that many IT leaders find themselves spending the majority of their time taking care of day-to-day tasks by necessity, due to IT's central role in today's businesses.

View Webinar

Webinar

Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise

The fact is that many IT leaders find themselves spending the majority of their time taking care of day-to-day tasks by necessity, due to IT's central role in today's businesses.

View Webinar

Ready to Get Started?

Contact us at 518.689.3198 or fill out this form and we will contact you.