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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Bringing Customer Service Management to B2C

a new way of thinking and using the ServiceNow platform

Supporting Consumers

Many ServiceNow customers have had success managing product and order issues for their Business-to-Business (B2B) customers. But supporting end-users is a different paradigm, requiring innovative use of the ServiceNow platform, integrating multiple external technologies, and implementing different business best-practices. Since Business-to-Consumer (B2C) is just different from B2B, it requires a new way of thinking and using the ServiceNow platform for Customer Service Management (CSM).

How to Succeed with B2C CSM?

Chatbot support - Chatbot is the 24x7 front-door to the enterprise, featuring multi-language support and a Natural Language Processing capability

OmniChannel - Meeting the customers wherever they are with an OmniChannel approach: monitoring social channels, in-bound email, digital call centers, IVR, mobile apps. etc. 

Digital Call Center - Digital Call Centers based on cloud technologies are allowing support engineers to live and work anywhere they can access the cloud

All-SaaS Architecture - When a customer calls, the agent knows them – their recent transaction history, loyalty status, existing CSM cases, etc., putting them int he best position to assist them

Let's Get Started

Next Generation Customer Service Management and customer support requires extensive knowledge of all related processes. We can help you with:

- Integrated SaaS Call center technologies from AWS, Twillio, and 3CLogic

- Call-in and call-back support with all relevant case data

- Fully integrated to the ServiceNow Advanced Work Assignments channels to optimize agent assignments by skills and availability

Learn more about B2C Customer Service Management and get started today!

ServiceNow Americas IT Workflow Partner of the Year

Linium was named the ServiceNow Americas IT Workflow Partner of the Year by ServiceNow for delivering outstanding value in digital transformation, innovation, and customer success. Learn how Linium can help you elevate employee experiences and reshape the future of customer engagement.

Looking to Learn More?

The Behind the Scenes Magic of Customer Service

Connect customer service with other teams to solve issues faster and learn how you can improve communications, get ahead of issues, automate common request and build CSM communities.  

View Webinar

Webinar

The Behind the Scenes Magic of Customer Service

Connect customer service with other teams to solve issues faster and learn how you can improve communications, get ahead of issues, automate common request and build CSM communities.  

View Webinar

Innovation Insights of 2019: Making It Easy To Get The Services You Need

Today's digital world is transforming how we live our day-to-day lives and setting high expectations in the workplace when it comes to service experiences. How do you keep up with this pace and be aware of what the future holds? 

Read Now

Solution

Innovation Insights of 2019: Making It Easy To Get The Services You Need

Today's digital world is transforming how we live our day-to-day lives and setting high expectations in the workplace when it comes to service experiences. How do you keep up with this pace and be aware of what the future holds? 

Read Now

Bringing ServiceNow Customer Service Management to the B2C World

Unnecessary steps in the process significantly hinder customer satisfaction and lower the probabilities of a repeat customer. In our vlog, discover how you can enable ServiceNow Customer Service Management for the B2C space.

View Vlog

Presentation

Bringing ServiceNow Customer Service Management to the B2C World

Unnecessary steps in the process significantly hinder customer satisfaction and lower the probabilities of a repeat customer. In our vlog, discover how you can enable ServiceNow Customer Service Management for the B2C space.

View Vlog

Ready to Get Started?

Contact us at 518.689.3198 or fill out this form and we will contact you.