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Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

User Experience & Interface

Go from bland to brand with the Art of the Possible

Exceed Expectations

There is an expectation in today’s workforce that services and knowledge be at users fingertips just like they are outside of work. They don’t want to have to search in multiple places to figure out how to reset a password or order more business cards. Users crave information to be in one place and want to be empowered to find the information on their own. The question is how to do this in the most efficient, intuitive, all-encompassing way that leverages one platform - ServiceNow.

Amazon Look + Experience

Our enterprise service portals are not focused on aesthetics alone; we focus heavily on user-friendliness and providing value to the end-user. We go beyond logos and colors and truly examine who is requesting the service, what the service being requested is and how the experience can be tailored to each type of user. We’ve taken what is traditionally the IT Service Catalog and taken it to an enterprise level. We've infused it with our cutting-edge designs and decades of best practices to deliver not only the ‘Amazon look,’ but the experience that the look and feel enables for the end-users to go beyond the walls of IT.

Plan for Tomorrow's Portal Today

Our goal is to deliver you the 'Art of the Possible,' a modern experience and set the stage for ongoing success. Whether you're looking to consolidate multiple legacy systems or are looking to enhance your current service catalog, all of our enterprise service portals are:

  • Scalable: Organizations typically start with a service portal in IT. We then show you how to onboard new departments or business units one-at-a-time without any rework.
  • User-centric: We know from experience that the true success of a service portal is not that it exists, but by how it's used. To set our customers up for success, we review all buyer/service personas and map their journey throughout the portal to guarantee an experience that goes beyond expectations.
  • Responsive: It’s a given that technology needs to work on any device, anytime, anywhere. Our enterprise portals are all built taking this concept into account.

Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

Accelerating Your Services

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

Watch Webinar Replay  

Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

Watch Webinar Replay  

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow. 

Download Now 

 

Whitepaper

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow. 

Download Now 

 

Next Generation of ServiceNow CMS

With the latest release of ServiceNow, the transformation of the Content Management System (CMS) process has begun. In this webinar, you'll see the new technologies on which ServiceNow is basing Content Management.

View Webinar

Webinar

Next Generation of ServiceNow CMS

With the latest release of ServiceNow, the transformation of the Content Management System (CMS) process has begun. In this webinar, you'll see the new technologies on which ServiceNow is basing Content Management.

View Webinar

Ready to Get Started?

Contact us at 518.689.3198 or fill out this form and we will contact you.