Newspaper IconLinium Opens London Office to Expand Financial Services Consulting Expertise into the European Market  Learn More

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Resources

Running IT as a Business Part 4: Knowledge Management in the World of YouTube and Google

This fourth installment of Running IT as a Business continues the self-service discussion and looks at several aspects of Knowledge Management, including the "social effect", which is the effect of the Internet and social media on knowledge availability.

Download Whitepaper

Running IT as a Business Part 3: The Internet Shopping Experience at Work

This third part of the series addresses the use of automation and self-service as both a means of improving the customer experience, as well as for enabling IT to operate more cost effectively.

Download Whitepaper

Running IT as a Business Part 2: Financial Management

Understand how to manage finances from a service-oriented perspective, a critical step towards understanding service cost vs. value and enabling the business to make more effective financial decisions.

Download Whitepaper

 

Running IT as a Business Part One: Service Desk Efficiency and Cost Return

Examine the Service Desk and how organizational optimization combined with solid Service Management processes and the right tools will assist in providing service excellence at a lower cost. For executives, it will provide an "ideal state" for the Service Desk, which may be used as a baseline for comparison.

Download Whitepaper

Strategic IT Asset Management

Find out how IT Asset Management (ITAM) can benefit your organization.

Download Whitepaper

Don’t Forget the Map! Following your ITIL RoadMap to IT Service Excellence

Simplify the perceived complexity around ITIL implementation planning and the documentation of a common road map.

Download Whitepaper

Part 2: What's In Your Service Catalog - ServiceNow Edition

Discover how to define service offerings and agreements.

Download Whitepaper

Part 1: What's In Your Service Catalog - ServiceNow Edition

Gain clarity on the Service Catalog and learn how recent upgrades to the ServiceNow tool bring a valuable Business Service Catalog module to the suite of IT Service Management (ITSM) services.

Download Whitepaper

Search Blog and Resources

Sign Up for Notifications

left-column-triangle-1.png
right-column-triangle-1.png