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Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Resources

See It In Action: ServiceNow Istanbul Release

See the ServiceNow Istanbul release in action. Understand how to take advantage of the the latest features and functionality in this release. View a demo of: Application Portfolio Management, Automated Testing Framework, HR Scoped App, and Service Map Planning. 

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A First Look: ServiceNow Istanbul Release

The Istanbul release is here and we're excited to show you how to leverage the new features and functionality included in the latest ServiceNow release. Learn about a wide range of new capabilities - from getting ahead of outages to increasing control and autonomy for your HR teams.

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Expanding Service Management Outside of IT

IT Service Management has traditionally focused on the planning, design, and delivery of IT services; however, the rules for successfully managing service delivery are the same for all departments. Learn how to leverage ServiceNow outside of IT for Customer Service Management, HR, and more.

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ServiceNow HR Service Management & HR Payroll

Does your HR end up spending most of your time addressing tactical needs instead of focusing on strategic contributions? Learn how to leverage ServiceNow HR Service Management to streamline your HR interactions and boost overall productivity.

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Becoming Service-Aware: Leveraging ServiceNow Service Mapping and the CMDB

Learn how to become service-aware with ServiceNow Service Mapping the Configuration Management Database (CMDB). Understand how Discovery works, how to leverage the ServiceNow ServiceWatch Suite, and get a sneak peek of our CMDB profiling tool.

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Part 2: Demo - What's New in ServiceNow Helsinki

View a demo of the latest features and functionality included in the ServiceNow Helsinki release. Learn how to change the way you work with new features, such as the new Service Portal, CMDB dashboard, and List v3. 

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Part 1: What's New in ServiceNow Helsinki

Learn how to leverage the latest features and functionality included in the ServiceNow Helsinki release. View this webinar and receive a closer look at: Service Portal, CMDB, Source Control integration, and Performance Analytics. 

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Take Your Software Asset Management Program to a Whole New Level in ServiceNow

Discover how to take your Software Asset Management (SAM) program to a whole new level in ServiceNow. In this webinar, we'll show you how counters work, counter reconciliation, using downgrade rights, and software title normalization.

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Master Asset Tracking in ServiceNow

Asset tracking forms the heart of the asset process in ServiceNow - it's about understanding where the asset is, who has the asset, the current status, and how we know if the data is valid.  In this webinarwe'll review how to master asset tracking in ServiceNow.

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ServiceNow Financial Management: Drive Efficiencies & Lower Costs

Understand how to accurately map the costs of your service applications, projects and infrastructure back to the consumers of these services. View this webinar to see ServiceNow Financial Management in action from the allocation engine to financial reporting and dashboards.

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Know Your Assets Inside Out: Leverage ServiceNow Asset Management

Organizations should know their assets inside out - what they have, where they are, usage entitlements, who uses them, how they are used, how they are configured,  and what they cost. The reality is that many organizations cannot fully answer these questions. View this webinar to learn how to leverage ServiceNow Asset Management to take control of your assets.

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Take Release Management & Deployment to New Heights in ServiceNow

Organizations often struggle to implement and adhere to a release management process. This results in unplanned disruptions, using disjointed tools and processes, and unpredictable results.  View this webinar and learn what a smooth, successful release process looks like from start to finish in ServiceNow.

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Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceNow Project Portfolio Suite

Get the latest updates on ServiceNow Project Portfolio Suite in the Geneva release. See how you can leverage new features, including the planning console, resource workbench, and team spaces to change the way you manage projects from start to finish.

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Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

See ServiceWatch in action in the ServiceNow Geneva release. You'll learn what Service Mapping is, why it's important, and how you can leverage the ServiceWatch solutions in the IT Operations Management suiteto change the way you work.

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Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work. You'll learn how to leverage Geneva to modernize your organization by collaborating faster, reducing service outages, streamlining project management, and more!

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Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

Hear first-hand how our customer, Whirlpool Corporation, has retired multiple platforms and streamlined their project portfolio management processes with ServiceNow. See how they have established a single point of entry for Demand and Resource Management.

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Modernize Your HR Department

Take the frustration out of the equation and discover the winning formula to modernizing your HR department with ServiceNow HR Service Management. View this webinar and learn how to centralize requests with an intuitive enterprise portal and leverage automation.  

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ServiceNow ServiceWatch: Build the Business Case

See how you can leverage ServiceNow ServiceWatch's innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View the use cases you need to build your business case for ServiceNow ServiceWatch.  

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ServiceNow as an App Dev Platform

Looking to ditch your dated apps, such as Lotus Notes and/or ColdFusion? See how you can leverage ServiceNow as an app dev platform to deliver a modern and automated experience.  

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Next Generation of ServiceNow CMS

See the new technologies on which ServiceNow is basing Content Management. View a quick introduction to Bootstrap and AngularJS and discover how to take your service portal to the next level.  

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How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View this webinar and we'll reveal how to build a use case-based business case for ServiceNow ServiceWatch. 

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Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your ServiceNow investment. As part of this webinar, we focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise. See what we refer to as the 'art of the possible.' 

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How to Leverage the Latest Release of ServiceNow, Part 6: Social Collaboration

Through a number of ServiceNow applications, businesses can offer users, resolvers, request fulfillers, managers and approvers a variety of social collaboration channels that are completely integrated to the ServiceNow service delivery ticketing applications. See these solutions in action and change the way you interact with ServiceNow stakeholders.

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How to Leverage the Latest Release of ServiceNow, Part 5: Performance Analytics

ServiceNow Performance Analytics is primarily about process - how is your process working, where is it breaking down, where (and how) can you improve it.  What you may not know is that with ServiceNow's latest release, every instance has access to a complimentary Performance Analytics basic set of analytics. Learn how to install this powerful tool and start it running.

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How to Leverage the Latest Release of ServiceNow, Part 4: Service Management Core

ServiceNow previously introduced HR Service Automation and Facilities Service Management. In implementing these services, it became very apparent that all service delivery organizations in a business have a common set of requirements. See how the latest release provides the ability to implement service delivery for any business service. 

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How to Leverage the Latest Release of ServiceNow, Part 3: User Experience

The latest release of ServiceNow brings many new features and enhancements with a streamlined look to change the way services are delivered across the enterprise. Discover how to best leverage this easy-to-use and flexible User Interface (UI). This webinar covers topics, such as Social Collaboration, workbench, reports, and user-specific personalized forms.

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How to Leverage the Latest Release of ServiceNow, Part 2: Project Portfolio Suite

Understand how you can leverage the new release from ServiceNow to drive automation and transparency in your enterprise portfolio with Project Portfolio Suite. We'll show you how to you can capture opportunities for business improvement, manage projects more effectively and improve project quality.

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How to Leverage the Latest Release of ServiceNow, Part 1: IT Financial Management

Need visibility into IT spend? View this webinar on latest release of ServiceNow featuring the new capabilities included in ServiceNow IT Financial Management. We'll show you how you can achieve your business goals by allocating, tracking and reporting on expenses across your IT organization.

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Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise

Discover how to successfully deliver innovative, customer-centric business services better, faster, and cheaper. Through this webinar you will learn the benefits of embracing enterprise service management as a concept and a solution, as well as a vision for the future of IT and the foundation required to achieve customer-centricity.

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The Art of the Possible: ServiceNow Enterprise Service Portal

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere. Leverage the ServiceNow Enterprise Service Portal as the front-end to your current back-end systems to streamline requests, leverage automation capabilities, empower users, and more!

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Differentiating ITSM with Transformation

Discover how you can can leverage the best in people, process and technology to extend traditional ITSM services to all areas of your business.

 

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ServiceNow ServiceWatch: CMDB Service Mapping Made Easy

Discover ways to optimize your approach to mapping business services with ServiceNow ServiceWatch.

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SchoolHub - Leverage the Power of ServiceNow

Discover how you can apply key elements of the winning 2014 CreateNow Hackathon application, SchoolHub to your organization. We’ll show you the underlying concepts of SchoolHub and how you can leverage ServiceNow.

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Key to Building a Successful Roadmap for ServiceNow

Learn how you can build a successful roadmap and leverage your ServiceNow platform investment enterprise-wide.

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ServiceNow Content Management System

See the ins and outs of how to setup the CMS and learn the concepts that make it work.

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ServiceNow HR Service Automation

Learn how you can streamline the request and delivery of HR services with automation & self-service!

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Managing Procurement Activities within ServiceNow

Learn how you can effectively manage procurement activities within ServiceNow!

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ServiceNow Dublin Demo

View a demo of the Dublin release which includes new application functionality, platform enhancements, expanded development tools, and more!

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Harness the Power of Flexera Solutions for Software Asset Management (SAM) in ServiceNow

Maximize the value of ServiceNow's features, with Linium Flexera Software's a full-feature SAM capability for the ServiceNow IT Asset Management (ITAM/SAM) platform.

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ServiceNow Integrated Demo

View an integrated demo of the entire scope of the ServiceNow Calgary release.

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ServiceNow Overview - The WHOLE Platform

Leverage the power of the Calgary release - from managing projects and expenses to tracking assets, ensuring compliance, and relating contracts.

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ServiceNow KPI's - Keeping Projects on the Road to Success

Challenged with understanding and tracking your IT project performance? Learn more about ServiceNow Key Performance Indicators (KPIs).

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ServiceNow Orchestration: Part 2

Find out how you can take advantage of all the capabilities that ServiceNow Orchestration has to offer.

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ServiceNow Orchestration: Part 1

Learn how to automate tasks and processes to improve your productivity. View this webcast to find out more about ServiceNow Orchestration.

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Discover the Power of Defining Advanced Workflows in ServiceNow

Learn more about advanced workflow functionality in ServiceNow. Through a series of examples, we'll show you how you can best configure workflows to meet your organization's needs.

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