Newspaper IconLinium will proudly be uniting with its parent company, Ness Digital Engineering in March! Learn More About Ness


Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.


Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


Going All-in for HR: Defining Your Digital Journey

It's no secret HR professionals face many important tasks; however, all too often tedious, manual processes get in the way of a productive day. But what if this doesn't have to be this way? How do you help HR go all-in with their digital journey? View our webinar to learn how you can help HR join in the digital revolution.

View Now

ServiceNow New York Demo Webinar

Stay in the know and watch our demo webinar of the ServiceNow New York release. Get an inside look as we demo  the the latest features, such as Guided App Creator, Dynamic Translation and Now Mobile. Learn how these enhancements can unlock productivity and efficiency in your work place. 

View Now

ServiceNow Madrid Demo Webinar

Stay in the know and check out our on demand ServiceNow Madrid demo. Learn how to unlock productivity and create great experiences for IT, employees, and your customers. Get a sneak peak into ServiceNow Mobile Studio and Agent Workspace.  

 View Now

ServiceNow Madrid Overview Webinar

From AI to mobile to an enhanced user experience, the ServiceNow Madrid Release is packed with innovation. View our webinar and see how digital transformation is taken to the next level with a powerful mobile experience comparable to consumer experiences - everyday work becomes user-first and user-friendly. Get an inside look and learn about: ServiceNow Madrid! 

View Now

Provision and Govern Cloud Resources Using the AWS Service Catalog Connector for ServiceNow

What if you could use your existing ServiceNow Service Catalog and its roles, workflows, and approval systems to procure and provision AWS services?  Learn all about the AWS Service Catalog Connector for ServiceNow and how the connector integrates enterprise customers with AWS cloud services through a simple process. In this webinar, we'll discuss everything you need to know about the AWS Service Catalog Connector for ServiceNow.

View Now

Automated Application and Infrastructure Service Continuity Readiness Testing

Organizations face many risks every day, such as data breaches, network failures, and natural disasters. Being prepared to effectively manage risk and respond to system disruptions is essential to ensuring businesses can continue to function in these situations. Learn how to leverage ServiceNow’s Governance Risk and Compliance (GRC), Workflow, Knowledge and Orchestration capabilities to enable automated interaction with technology and prompted interactions with IT staff.


Building the Right Strategy Webinar

Check out our interactive webinar as we dissect what it takes to maximize the value of your ServiceNow platform investment from a 360 degree lens that encompasses structure, processes, technology, talent, metrics, and culture. Hear from a former platform owner who has successfully maximized the return on investment  and can help you do the same.

View Now

ServiceNow London Demo Webinar

View our recorded demo featuring several aspects of London in action. By using cloud-based AI, London resolves problems faster and creates and intuitive experience for employees. In our webinar, we will review Virtual Agent, Walk Up Experience, and Employee Document Management.

View Now

ServiceNow London Overview Webinar

Creating a modern workplace experience is at the forefront of the ServiceNow London Release. View our webinar to learn about the latest capabilities that can increase productivity and efficiency, including: Virtual Agent, Walk-Up Experience and Employee Document Management. 

View Now

The Behind the Scenes Magic of Customer Service

Connect customer service with other teams to solve issues faster. Check out our webinar to learn how you can improve communications, get ahead of issues, automate common request and build CSM communities.  

View Now

Creating Modern Experiences with ServiceNow Webinar

Wouldn't it be nice if we could create work experiences that are as easy as ordering something on Amazon or ordering an Uber? View our webinar to find our how to create easier and modern work experiences that will make your company efficient and profitable. 

View Now

ServiceNow CMDB Webinar

Do you rely on manual discovery and relationship mapping? Service impact analysis, IT security vulnerability, asset management, and compliance are all at risk without accurate configuration data. Leverage the ServiceNow CMDB to gain full visibility into your infrastructure and services.

View Now

ServiceNow Kingston Release Demo

Check out the ServiceNow Kingston release in action with a demo of the latest enhancements. Discover several of the highlights of Kingston from the enhanced user experience to the features such as IBM Watson Conversation Service and free-text analytics. 

View Webinar

What's New: ServiceNow Kingston Release

digital-meeting.jpgLearn everything you need to know about the  ServiceNow Kingston release including all of the latest enhancements and capabilities. Move to the  next level of modernization by leveraging Kingston - from increasing agent intelligence to allowing IBM Watson Conversation to free up your technicians.

View Webinar

Employees are the New Customers

 Many organizations have mastered the digital experience for their customers but have failed to give their employees the same modern conveniences. However, companies can change this by modernizing and digitalizing HR in the workplace. View our webinar to learn how to streamline manual processes and consumerize the HR experience. 

View Webinar

Internet of Things: Trigger & Automate Workflows Managed by ServiceNow

Connected devices greatly enhance the speed, efficiency and accuracy of the decision making process for organizations in any industry. Learn how the Internet of Things (IoT) concepts can be leveraged on the ServiceNow platform to enable the digitization, automation and evolution of manual service workflows. 

View Webinar 

ServiceNow Software Asset Management

Are you tired of wasting money on unused software licenses or worrying about vendor audits every year? Learn  how ServiceNow Software Asset Management  can help you organize all software licenses, avoid penalties and eliminate unnecessary spending.  Find out how through reconciliation, automation and normalization. 

View Webinar 

ServiceNow Security Operations

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. Learn how to help empower your teams to implement more efficient security measures with ServiceNow Security Operations.

View Webinar

ServiceNow Jakarta Release Demo

See the ServiceNow Jakarta release in action with a demo of the highlights - from allowing companies to bring together their customers, employees and partners to answer questions through Communities to a one-stop-shop portal to assess the status of projects.

View Webinar

What's New: ServiceNow Jakarta Release

Learn how to leverage the new features and functionality included in the ServiceNow Jakarta release.  Discover how you can leverage enhanced capabilities - from providing every customer a personalized self-service experience to managing employee onboarding.

View Webinar

Understand Your Spend: Push your Dollar Farther by Leveraging Business Management in ServiceNow

Having visibility into the true costs of services and investments in an enterprise can be challenging. View this webinar and learn how ServiceNow Business Management can help you can gain financial visibility, align the portfolio to the business, and accelerate delivery.

View Webinar

Empowering HR in the Digital Age

View our webinar and get a closer look at how to give employees access to the HR services they need while making HR more efficient. We'll show you how to enhance your overall employee experience, drive efficiency within HR and modernize for the digital age.

View Webinar

ServiceNow Customer Service Management

Learn how ServiceNow Customer Service Management can help organizations deliver the highest levels of customer service. In this webinar, we'll review how to leverage automation and self-service to enable a modern experience for your customers.

View Webinar

See It In Action: ServiceNow Istanbul Release

See the ServiceNow Istanbul release in action. Understand how to take advantage of the the latest features and functionality in this release. View a demo of: Application Portfolio Management, Automated Testing Framework, HR Scoped App, and Service Map Planning. 

View Webinar


A First Look: ServiceNow Istanbul Release

The Istanbul release is here and we're excited to show you how to leverage the new features and functionality included in the latest ServiceNow release. Learn about a wide range of new capabilities - from getting ahead of outages to increasing control and autonomy for your HR teams.

View Webinar

Expanding Service Management Outside of IT

IT Service Management has traditionally focused on the planning, design, and delivery of IT services; however, the rules for successfully managing service delivery are the same for all departments. Learn how to leverage ServiceNow outside of IT for Customer Service Management, HR, and more.

View Webinar

ServiceNow HR Service Management & HR Payroll

Does your HR end up spending most of your time addressing tactical needs instead of focusing on strategic contributions? Learn how to leverage ServiceNow HR Service Management to streamline your HR interactions and boost overall productivity.

View Webinar

Becoming Service-Aware: Leveraging ServiceNow Service Mapping and the CMDB

Learn how to become service-aware with ServiceNow Service Mapping the Configuration Management Database (CMDB). Understand how Discovery works, how to leverage the ServiceNow ServiceWatch Suite, and get a sneak peek of our CMDB profiling tool.

View Webinar

Part 2: Demo - What's New in ServiceNow Helsinki

View a demo of the latest features and functionality included in the ServiceNow Helsinki release. Learn how to change the way you work with new features, such as the new Service Portal, CMDB dashboard, and List v3. 

View Webinar

Part 1: What's New in ServiceNow Helsinki

Learn how to leverage the latest features and functionality included in the ServiceNow Helsinki release. View this webinar and receive a closer look at: Service Portal, CMDB, Source Control integration, and Performance Analytics. 

View Webinar

Take Your Software Asset Management Program to a Whole New Level in ServiceNow

Discover how to take your Software Asset Management (SAM) program to a whole new level in ServiceNow. In this webinar, we'll show you how counters work, counter reconciliation, using downgrade rights, and software title normalization.

View Webinar

Master Asset Tracking in ServiceNow

Asset tracking forms the heart of the asset process in ServiceNow - it's about understanding where the asset is, who has the asset, the current status, and how we know if the data is valid.  In this webinarwe'll review how to master asset tracking in ServiceNow.

View Webinar

ServiceNow Financial Management: Drive Efficiencies & Lower Costs

Understand how to accurately map the costs of your service applications, projects and infrastructure back to the consumers of these services. View this webinar to see ServiceNow Financial Management in action from the allocation engine to financial reporting and dashboards.

View Webinar



Know Your Assets Inside Out: Leverage ServiceNow Asset Management

Organizations should know their assets inside out - what they have, where they are, usage entitlements, who uses them, how they are used, how they are configured,  and what they cost. The reality is that many organizations cannot fully answer these questions. View this webinar to learn how to leverage ServiceNow Asset Management to take control of your assets.

View Webinar




Take Release Management & Deployment to New Heights in ServiceNow

Organizations often struggle to implement and adhere to a release management process. This results in unplanned disruptions, using disjointed tools and processes, and unpredictable results.  View this webinar and learn what a smooth, successful release process looks like from start to finish in ServiceNow.

View Webinar



Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceNow Project Portfolio Suite

Get the latest updates on ServiceNow Project Portfolio Suite in the Geneva release. See how you can leverage new features, including the planning console, resource workbench, and team spaces to change the way you manage projects from start to finish.

View Webinar


Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

See ServiceWatch in action in the ServiceNow Geneva release. You'll learn what Service Mapping is, why it's important, and how you can leverage the ServiceWatch solutions in the IT Operations Management suiteto change the way you work.

View Webinar

Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work. You'll learn how to leverage Geneva to modernize your organization by collaborating faster, reducing service outages, streamlining project management, and more!

View Webinar



Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

Hear first-hand how our customer, Whirlpool Corporation, has retired multiple platforms and streamlined their project portfolio management processes with ServiceNow. See how they have established a single point of entry for Demand and Resource Management.

View Webinar


Modernize Your HR Department

Take the frustration out of the equation and discover the winning formula to modernizing your HR department with ServiceNow HR Service Management. View this webinar and learn how to centralize requests with an intuitive enterprise portal and leverage automation.  

View Webinar


ServiceNow ServiceWatch: Build the Business Case

See how you can leverage ServiceNow ServiceWatch's innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View the use cases you need to build your business case for ServiceNow ServiceWatch.  

 View Webinar

ServiceNow as an App Dev Platform

Looking to ditch your dated apps, such as Lotus Notes and/or ColdFusion? See how you can leverage ServiceNow as an app dev platform to deliver a modern and automated experience.  

View Webinar  

Next Generation of ServiceNow CMS

See the new technologies on which ServiceNow is basing Content Management. View a quick introduction to Bootstrap and AngularJS and discover how to take your service portal to the next level.  

View Webinar  

What is Software Asset Management?

Software asset management is a process that relates to every single company across the U.S., no matter its employee size or revenue. Very often, SAM is practiced within a small silo of an organization and not by the same means across the board. To help your organization take the steps required not only to combat audits from software companies, but also to discourage these companies from initializing audits into the future, we created our complimentary e-book, "An Introduction to Software Asset Management."


How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View this webinar and we'll reveal how to build a use case-based business case for ServiceNow ServiceWatch. 

View Webinar


Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your ServiceNow investment. As part of this webinar, we focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise. See what we refer to as the 'art of the possible.' 

View Webinar

How to Leverage the Latest Release of ServiceNow, Part 6: Social Collaboration

Through a number of ServiceNow applications, businesses can offer users, resolvers, request fulfillers, managers and approvers a variety of social collaboration channels that are completely integrated to the ServiceNow service delivery ticketing applications. See these solutions in action and change the way you interact with ServiceNow stakeholders.

View Webinar


How to Leverage the Latest Release of ServiceNow, Part 5: Performance Analytics

ServiceNow Performance Analytics is primarily about process - how is your process working, where is it breaking down, where (and how) can you improve it.  What you may not know is that with ServiceNow's latest release, every instance has access to a complimentary Performance Analytics basic set of analytics. Learn how to install this powerful tool and start it running.

View Webinar

How to Leverage the Latest Release of ServiceNow, Part 4: Service Management Core

ServiceNow previously introduced HR Service Automation and Facilities Service Management. In implementing these services, it became very apparent that all service delivery organizations in a business have a common set of requirements. See how the latest release provides the ability to implement service delivery for any business service. 

View Webinar

Is It Time to Leverage a Cloud-Based Enterprise Service Management Platform?

Whether you're well-versed in using an on-premises ITSM application or you're just starting to consider a solution, now is the time to take a serious look at what cloud-based solutions can do for your enterprise. In this complimentary e-book, we build the case for cloud-based Enterprise Service Management, focusing on how it serves as an enabling crossroads for people, processes and technology. 

Download E-BOOK

How to Leverage the Latest Release of ServiceNow, Part 3: User Experience

The latest release of ServiceNow brings many new features and enhancements with a streamlined look to change the way services are delivered across the enterprise. Discover how to best leverage this easy-to-use and flexible User Interface (UI). This webinar covers topics, such as Social Collaboration, workbench, reports, and user-specific personalized forms.

 View Webinar

How to Leverage the Latest Release of ServiceNow, Part 2: Project Portfolio Suite

Understand how you can leverage the new release from ServiceNow to drive automation and transparency in your enterprise portfolio with Project Portfolio Suite. We'll show you how to you can capture opportunities for business improvement, manage projects more effectively and improve project quality.

View Webinar  

How to Leverage the Latest Release of ServiceNow, Part 1: IT Financial Management

Need visibility into IT spend? View this webinar on latest release of ServiceNow featuring the new capabilities included in ServiceNow IT Financial Management. We'll show you how you can achieve your business goals by allocating, tracking and reporting on expenses across your IT organization.

 View Webinar

Embracing New Paradigms for Innovation in Enterprise Service Management

The practice of enterprise service management is one of balancing operations with innovation to help your users operate better, faster and cheaper. Through this E-book you will learn there are certain mindsets you have to accept before you even begin implementing a plan to boost opportunities for innovation.

Download E-Book


Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise

Discover how to successfully deliver innovative, customer-centric business services better, faster, and cheaper. Through this webinar you will learn the benefits of embracing enterprise service management as a concept and a solution, as well as a vision for the future of IT and the foundation required to achieve customer-centricity.

 View Webinar

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

There are tremendous benefits to building an IT service portal. This white paper will provide key steps and considerations to creating a successful, dynamic and intuitive service portal that brings business services to your users anytime, anywhwere with ServiceNow.

Download Whitepaper


The Art of the Possible: ServiceNow Enterprise Service Portal

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere. Leverage the ServiceNow Enterprise Service Portal as the front-end to your current back-end systems to streamline requests, leverage automation capabilities, empower users, and more!

View Webinar

ServiceWatch Makes ServiceNow Service-Aware

This eBook looks at the challenges of creating true end-to-end service visibility and explains how you can overcome these challenges by integrating ServiceNow ServiceWatch with your ServiceNow CMDB.

Download eBook

ServiceNow ServiceWatch: CMDB Service Mapping Made Easy

Discover ways to optimize your approach to mapping business services with ServiceNow ServiceWatch.

View Webinar

SchoolHub - Leverage the Power of ServiceNow

Discover how you can apply key elements of the winning 2014 CreateNow Hackathon application, SchoolHub to your organization. We’ll show you the underlying concepts of SchoolHub and how you can leverage ServiceNow.

View Webinar

Key to Building a Successful Roadmap for ServiceNow

Learn how you can build a successful roadmap and leverage your ServiceNow platform investment enterprise-wide.

View Webinar

ServiceNow Content Management System

See the ins and outs of how to setup the CMS and learn the concepts that make it work.

View Webinar

ServiceNow HR Service Automation

Learn how you can streamline the request and delivery of HR services with automation & self-service!

View Webinar

Managing Procurement Activities within ServiceNow

Learn how you can effectively manage procurement activities within ServiceNow!

View Webinar

ServiceNow Dublin Demo

View a demo of the Dublin release which includes new application functionality, platform enhancements, expanded development tools, and more!

View Webinar

Harness the Power of Flexera Solutions for Software Asset Management (SAM) in ServiceNow

Maximize the value of ServiceNow's features, with Linium Flexera Software's a full-feature SAM capability for the ServiceNow IT Asset Management (ITAM/SAM) platform.

View Webinar

ServiceNow Integrated Demo

View an integrated demo of the entire scope of the ServiceNow Calgary release.

View Webinar

ServiceNow Overview - The WHOLE Platform

Leverage the power of the Calgary release - from managing projects and expenses to tracking assets, ensuring compliance, and relating contracts.

View Webinar

ServiceNow KPI's - Keeping Projects on the Road to Success

Challenged with understanding and tracking your IT project performance? Learn more about ServiceNow Key Performance Indicators (KPIs).

View Webinar

ServiceNow Orchestration: Part 2

Find out how you can take advantage of all the capabilities that ServiceNow Orchestration has to offer.

View Webinar

ServiceNow Orchestration: Part 1

Learn how to automate tasks and processes to improve your productivity. View this webcast to find out more about ServiceNow Orchestration.

View Webinar

Discover the Power of Defining Advanced Workflows in ServiceNow

Learn more about advanced workflow functionality in ServiceNow. Through a series of examples, we'll show you how you can best configure workflows to meet your organization's needs.

View Webinar

Search Blog and Resources

Sign Up for Notifications