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Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


Building Service Based Scorecards and Dashboards

Learn how to implement ITSM and build a metrics program at the same time.

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IT vs. Finance - Forging the Great ITAM Coalition

Discover how to form and sustain an ITAM advisory Council and foster ITAM success no matter the size of your company.

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An Agile Approach to the Service Request Catalog

Leverage an agile approach to your Service Request Catalog to get started and keep building momentum until the catalog is ready for release.

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Why Change (...Config and Release)? IT's About the Service

See how Change, Configuration and Release Management can support Service Delivery by replacing the focus on infrastructure with a focus on the Service that infrastructure delivers.

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ITSM: Why it's Important to You and Your CIO

Learn more about the new paradigm in IT – IT no longer supports the business, in many cases IT is the business.

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