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Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.


Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


What's New: ServiceNow Kingston Release

digital-meeting.jpgLearn everything you need to know about the  ServiceNow Kingston release including all of the latest enhancements and capabilities. Move to the  next level of modernization by leveraging Kingston - from increasing agent intelligence to allowing IBM Watson Conversation to free up your technicians.

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ServiceNow Jakarta Release Demo

See the ServiceNow Jakarta release in action with a demo of the highlights - from allowing companies to bring together their customers, employees and partners to answer questions through Communities to a one-stop-shop portal to assess the status of projects.

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What's New: ServiceNow Jakarta Release

Learn how to leverage the new features and functionality included in the ServiceNow Jakarta release.  Discover how you can leverage enhanced capabilities - from providing every customer a personalized self-service experience to managing employee onboarding.

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See It In Action: ServiceNow Istanbul Release

See the ServiceNow Istanbul release in action. Understand how to take advantage of the the latest features and functionality in this release. View a demo of: Application Portfolio Management, Automated Testing Framework, HR Scoped App, and Service Map Planning. 

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A First Look: ServiceNow Istanbul Release

The Istanbul release is here and we're excited to show you how to leverage the new features and functionality included in the latest ServiceNow release. Learn about a wide range of new capabilities - from getting ahead of outages to increasing control and autonomy for your HR teams.

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Becoming Service-Aware: Leveraging ServiceNow Service Mapping and the CMDB

Learn how to become service-aware with ServiceNow Service Mapping the Configuration Management Database (CMDB). Understand how Discovery works, how to leverage the ServiceNow ServiceWatch Suite, and get a sneak peek of our CMDB profiling tool.

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Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceWatch

See ServiceWatch in action in the ServiceNow Geneva release. You'll learn what Service Mapping is, why it's important, and how you can leverage the ServiceWatch solutions in the IT Operations Management suiteto change the way you work.

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Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work. You'll learn how to leverage Geneva to modernize your organization by collaborating faster, reducing service outages, streamlining project management, and more!

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ServiceNow ServiceWatch: Build the Business Case

See how you can leverage ServiceNow ServiceWatch's innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View the use cases you need to build your business case for ServiceNow ServiceWatch.  

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How ServiceNow ServiceWatch Enables Innovation

ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View this webinar and we'll reveal how to build a use case-based business case for ServiceNow ServiceWatch. 

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Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your ServiceNow investment. As part of this webinar, we focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise. See what we refer to as the 'art of the possible.' 

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Overcoming Challenges and Encouraging Innovation with Enterprise Service Management

Following our previous e-book, Embracing New Paradigms for Innovation in Enterprise Service Management, it's time to take a look at how you can begin to implement Enterprise Service Management in practice. This is the purpose of our follow-up e-book. Using IT as a case study, we demonstrate how one department can play a bigger role in contributing to strategic business initiatives through Enterprise Service Management.

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Is It Time to Leverage a Cloud-Based Enterprise Service Management Platform?

Whether you're well-versed in using an on-premises ITSM application or you're just starting to consider a solution, now is the time to take a serious look at what cloud-based solutions can do for your enterprise. In this complimentary e-book, we build the case for cloud-based Enterprise Service Management, focusing on how it serves as an enabling crossroads for people, processes and technology. 

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Embracing New Paradigms for Innovation in Enterprise Service Management

The practice of enterprise service management is one of balancing operations with innovation to help your users operate better, faster and cheaper. Through this E-book you will learn there are certain mindsets you have to accept before you even begin implementing a plan to boost opportunities for innovation.

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ServiceWatch Makes ServiceNow Service-Aware

This eBook looks at the challenges of creating true end-to-end service visibility and explains how you can overcome these challenges by integrating ServiceNow ServiceWatch with your ServiceNow CMDB.

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ServiceNow ServiceWatch: CMDB Service Mapping Made Easy

Discover ways to optimize your approach to mapping business services with ServiceNow ServiceWatch.

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Key to Building a Successful Roadmap for ServiceNow

Learn how you can build a successful roadmap and leverage your ServiceNow platform investment enterprise-wide.

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ServiceNow Dublin Demo

View a demo of the Dublin release which includes new application functionality, platform enhancements, expanded development tools, and more!

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ServiceNow Integrated Demo

View an integrated demo of the entire scope of the ServiceNow Calgary release.

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ServiceNow Overview - The WHOLE Platform

Leverage the power of the Calgary release - from managing projects and expenses to tracking assets, ensuring compliance, and relating contracts.

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ServiceNow Orchestration: Part 2

Find out how you can take advantage of all the capabilities that ServiceNow Orchestration has to offer.

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ServiceNow Orchestration: Part 1

Learn how to automate tasks and processes to improve your productivity. View this webcast to find out more about ServiceNow Orchestration.

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