IT Service Management has traditionally focused on the planning, design, and delivery of IT services; however, the rules for successfully managing service delivery are the same for all departments. Learn how to leverage ServiceNow outside of IT for Customer Service Management, HR, and more.
Expanding Service Management Outside of IT
ServiceNow HR Service Management & HR Payroll
Does your HR end up spending most of your time addressing tactical needs instead of focusing on strategic contributions? Learn how to leverage ServiceNow HR Service Management to streamline your HR interactions and boost overall productivity.
Becoming Service-Aware: Leveraging ServiceNow Service Mapping and the CMDB
Part 2: Demo - What's New in ServiceNow Helsinki
Part 1: What's New in ServiceNow Helsinki
Take Your Software Asset Management Program to a Whole New Level in ServiceNow
Master Asset Tracking in ServiceNow
ServiceNow Financial Management: Drive Efficiencies & Lower Costs
Understand how to accurately map the costs of your service applications, projects and infrastructure back to the consumers of these services. View this webinar to see ServiceNow Financial Management in action from the allocation engine to financial reporting and dashboards.
Know Your Assets Inside Out: Leverage ServiceNow Asset Management
Organizations should know their assets inside out - what they have, where they are, usage entitlements, who uses them, how they are used, how they are configured, and what they cost. The reality is that many organizations cannot fully answer these questions. View this webinar to learn how to leverage ServiceNow Asset Management to take control of your assets.
Take Release Management & Deployment to New Heights in ServiceNow
Organizations often struggle to implement and adhere to a release management process. This results in unplanned disruptions, using disjointed tools and processes, and unpredictable results. View this webinar and learn what a smooth, successful release process looks like from start to finish in ServiceNow.
Leveraging the Newest ServiceNow Release: Introduction to Geneva
The newest ServiceNow release is here and we're ready to show you how it can change the way you work. You'll learn how to leverage Geneva to modernize your organization by collaborating faster, reducing service outages, streamlining project management, and more!
Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow
Hear first-hand how our customer, Whirlpool Corporation, has retired multiple platforms and streamlined their project portfolio management processes with ServiceNow. See how they have established a single point of entry for Demand and Resource Management.
Modernize Your HR Department
Take the frustration out of the equation and discover the winning formula to modernizing your HR department with ServiceNow HR Service Management. View this webinar and learn how to centralize requests with an intuitive enterprise portal and leverage automation.
ServiceNow ServiceWatch: Build the Business Case
See how you can leverage ServiceNow ServiceWatch's innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View the use cases you need to build your business case for ServiceNow ServiceWatch.
ServiceNow as an App Dev Platform
Looking to ditch your dated apps, such as Lotus Notes and/or ColdFusion? See how you can leverage ServiceNow as an app dev platform to deliver a modern and automated experience.
Next Generation of ServiceNow CMS
See the new technologies on which ServiceNow is basing Content Management. View a quick introduction to Bootstrap and AngularJS and discover how to take your service portal to the next level.
How ServiceNow ServiceWatch Enables Innovation
ServiceNow ServiceWatch has an innovative, top-down approach to discovering and mapping the relationships between IT components that comprise specific business services. View this webinar and we'll reveal how to build a use case-based business case for ServiceNow ServiceWatch.
Optimizing Your ServiceNow Investment
Discover how you can crawl, walk, and run to get the most out of your ServiceNow investment. As part of this webinar, we focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise. See what we refer to as the 'art of the possible.'
How to Leverage the Latest Release of ServiceNow, Part 6: Social Collaboration
Through a number of ServiceNow applications, businesses can offer users, resolvers, request fulfillers, managers and approvers a variety of social collaboration channels that are completely integrated to the ServiceNow service delivery ticketing applications. See these solutions in action and change the way you interact with ServiceNow stakeholders.
Overcoming Challenges and Encouraging Innovation with Enterprise Service Management
Following our previous e-book, Embracing New Paradigms for Innovation in Enterprise Service Management, it's time to take a look at how you can begin to implement Enterprise Service Management in practice. This is the purpose of our follow-up e-book. Using IT as a case study, we demonstrate how one department can play a bigger role in contributing to strategic business initiatives through Enterprise Service Management.
How to Leverage the Latest Release of ServiceNow, Part 5: Performance Analytics
ServiceNow Performance Analytics is primarily about process - how is your process working, where is it breaking down, where (and how) can you improve it. What you may not know is that with ServiceNow's latest release, every instance has access to a complimentary Performance Analytics basic set of analytics. Learn how to install this powerful tool and start it running.
How to Leverage the Latest Release of ServiceNow, Part 4: Service Management Core
ServiceNow previously introduced HR Service Automation and Facilities Service Management. In implementing these services, it became very apparent that all service delivery organizations in a business have a common set of requirements. See how the latest release provides the ability to implement service delivery for any business service.
Is It Time to Leverage a Cloud-Based Enterprise Service Management Platform?
How to Leverage the Latest Release of ServiceNow, Part 3: User Experience
The latest release of ServiceNow brings many new features and enhancements with a streamlined look to change the way services are delivered across the enterprise. Discover how to best leverage this easy-to-use and flexible User Interface (UI). This webinar covers topics, such as Social Collaboration, workbench, reports, and user-specific personalized forms.
Embracing New Paradigms for Innovation in Enterprise Service Management
The practice of enterprise service management is one of balancing operations with innovation to help your users operate better, faster and cheaper. Through this E-book you will learn there are certain mindsets you have to accept before you even begin implementing a plan to boost opportunities for innovation.
Better, Faster, Cheaper: How to Deliver Customer-Centric Services Across Your Enterprise
Discover how to successfully deliver innovative, customer-centric business services better, faster, and cheaper. Through this webinar you will learn the benefits of embracing enterprise service management as a concept and a solution, as well as a vision for the future of IT and the foundation required to achieve customer-centricity.
The Art of the Possible: Bring Services to Your Users Anytime, Anywhere
The Art of the Possible: ServiceNow Enterprise Service Portal
Running IT as a Business Part 4: Knowledge Management in the World of YouTube and Google
Running IT as a Business Part 3: The Internet Shopping Experience at Work
Running IT as a Business Part 2: Financial Management
Running IT as a Business Part One: Service Desk Efficiency and Cost Return
Examine the Service Desk and how organizational optimization combined with solid Service Management processes and the right tools will assist in providing service excellence at a lower cost. For executives, it will provide an "ideal state" for the Service Desk, which may be used as a baseline for comparison.
Don’t Forget the Map! Following your ITIL RoadMap to IT Service Excellence
Self-Service, the Cloud and ITSM. One Big Happy Family?
Why ITSM Fails
IT Governance is Not a Four-Letter Word
IT Governance has become crucial as IT continues to play an ever-increasing role within the business. Find out the benefits of an effective IT Governance program that will ensure your organization is spending the right amount of effort and making the right investments in IT to meet your business objectives.