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Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

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Delivering actionable results and usable documents to bring your strategy to life.

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Increasing adoption and acceptance by involving stakeholders early in the process.

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Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Helsinki
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Resources

Part 2: Demo - What's New in ServiceNow Helsinki

View a demo of the latest features and functionality included in the ServiceNow Helsinki release. Learn how to change the way you work with new features, such as the new Service Portal, CMDB dashboard, and List v3. 

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Part 1: What's New in ServiceNow Helsinki

Learn how to leverage the latest features and functionality included in the ServiceNow Helsinki release. View this webinar and receive a closer look at: Service Portal, CMDB, Source Control integration, and Performance Analytics. 

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Take Your Software Asset Management Program to a Whole New Level in ServiceNow

Discover how to take your Software Asset Management (SAM) program to a whole new level in ServiceNow. In this webinar, we'll show you how counters work, counter reconciliation, using downgrade rights, and software title normalization.

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Master Asset Tracking in ServiceNow

Asset tracking forms the heart of the asset process in ServiceNow - it's about understanding where the asset is, who has the asset, the current status, and how we know if the data is valid.  In this webinarwe'll review how to master asset tracking in ServiceNow.

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ServiceNow Financial Management: Drive Efficiencies & Lower Costs

Understand how to accurately map the costs of your service applications, projects and infrastructure back to the consumers of these services. View this webinar to see ServiceNow Financial Management in action from the allocation engine to financial reporting and dashboards.

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Leveraging the Newest ServiceNow Release: In-Depth Look at ServiceNow Project Portfolio Suite

Get the latest updates on ServiceNow Project Portfolio Suite in the Geneva release. See how you can leverage new features, including the planning console, resource workbench, and team spaces to change the way you manage projects from start to finish.

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Leveraging the Newest ServiceNow Release: Introduction to Geneva

The newest ServiceNow release is here and we're ready to show you how it can change the way you work. You'll learn how to leverage Geneva to modernize your organization by collaborating faster, reducing service outages, streamlining project management, and more!

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Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

Hear first-hand how our customer, Whirlpool Corporation, has retired multiple platforms and streamlined their project portfolio management processes with ServiceNow. See how they have established a single point of entry for Demand and Resource Management.

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Modernize Your HR Department

Take the frustration out of the equation and discover the winning formula to modernizing your HR department with ServiceNow HR Service Management. View this webinar and learn how to centralize requests with an intuitive enterprise portal and leverage automation.  

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What is Software Asset Management?

Software asset management is a process that relates to every single company across the U.S., no matter its employee size or revenue. Very often, SAM is practiced within a small silo of an organization and not by the same means across the board. To help your organization take the steps required not only to combat audits from software companies, but also to discourage these companies from initializing audits into the future, we created our complimentary e-book, "An Introduction to Software Asset Management."

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Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your ServiceNow investment. As part of this webinar, we focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise. See what we refer to as the 'art of the possible.' 

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Overcoming Challenges and Encouraging Innovation with Enterprise Service Management

Following our previous e-book, Embracing New Paradigms for Innovation in Enterprise Service Management, it's time to take a look at how you can begin to implement Enterprise Service Management in practice. This is the purpose of our follow-up e-book. Using IT as a case study, we demonstrate how one department can play a bigger role in contributing to strategic business initiatives through Enterprise Service Management.

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How to Leverage the Latest Release of ServiceNow, Part 5: Performance Analytics

ServiceNow Performance Analytics is primarily about process - how is your process working, where is it breaking down, where (and how) can you improve it.  What you may not know is that with ServiceNow's latest release, every instance has access to a complimentary Performance Analytics basic set of analytics. Learn how to install this powerful tool and start it running.

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Is It Time to Leverage a Cloud-Based Enterprise Service Management Platform?

Whether you're well-versed in using an on-premises ITSM application or you're just starting to consider a solution, now is the time to take a serious look at what cloud-based solutions can do for your enterprise. In this complimentary e-book, we build the case for cloud-based Enterprise Service Management, focusing on how it serves as an enabling crossroads for people, processes and technology. 

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How to Leverage the Latest Release of ServiceNow, Part 2: Project Portfolio Suite

Understand how you can leverage the new release from ServiceNow to drive automation and transparency in your enterprise portfolio with Project Portfolio Suite. We'll show you how to you can capture opportunities for business improvement, manage projects more effectively and improve project quality.

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How to Leverage the Latest Release of ServiceNow, Part 1: IT Financial Management

Need visibility into IT spend? View this webinar on latest release of ServiceNow featuring the new capabilities included in ServiceNow IT Financial Management. We'll show you how you can achieve your business goals by allocating, tracking and reporting on expenses across your IT organization.

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Embracing New Paradigms for Innovation in Enterprise Service Management

The practice of enterprise service management is one of balancing operations with innovation to help your users operate better, faster and cheaper. Through this E-book you will learn there are certain mindsets you have to accept before you even begin implementing a plan to boost opportunities for innovation.

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Running IT as a Business Part 4: Knowledge Management in the World of YouTube and Google

This fourth installment of Running IT as a Business continues the self-service discussion and looks at several aspects of Knowledge Management, including the "social effect", which is the effect of the Internet and social media on knowledge availability.

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Running IT as a Business Part 3: The Internet Shopping Experience at Work

This third part of the series addresses the use of automation and self-service as both a means of improving the customer experience, as well as for enabling IT to operate more cost effectively.

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Running IT as a Business Part 2: Financial Management

Understand how to manage finances from a service-oriented perspective, a critical step towards understanding service cost vs. value and enabling the business to make more effective financial decisions.

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Running IT as a Business Part One: Service Desk Efficiency and Cost Return

Examine the Service Desk and how organizational optimization combined with solid Service Management processes and the right tools will assist in providing service excellence at a lower cost. For executives, it will provide an "ideal state" for the Service Desk, which may be used as a baseline for comparison.

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Strategic IT Asset Management

Find out how IT Asset Management (ITAM) can benefit your organization.

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IT Governance is Not a Four-Letter Word

IT Governance has become crucial as IT continues to play an ever-increasing role within the business. Find out the benefits of an effective IT Governance program that will ensure your organization is spending the right amount of effort and making the right investments in IT to meet your business objectives.

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Building Service Based Scorecards and Dashboards

Learn how to implement ITSM and build a metrics program at the same time.

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IT vs. Finance - Forging the Great ITAM Coalition

Discover how to form and sustain an ITAM advisory Council and foster ITAM success no matter the size of your company.

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Key to Building a Successful Roadmap for ServiceNow

Learn how you can build a successful roadmap and leverage your ServiceNow platform investment enterprise-wide.

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ServiceNow HR Service Automation

Learn how you can streamline the request and delivery of HR services with automation & self-service!

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Managing Procurement Activities within ServiceNow

Learn how you can effectively manage procurement activities within ServiceNow!

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ServiceNow Dublin Demo

View a demo of the Dublin release which includes new application functionality, platform enhancements, expanded development tools, and more!

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Harness the Power of Flexera Solutions for Software Asset Management (SAM) in ServiceNow

Maximize the value of ServiceNow's features, with Linium Flexera Software's a full-feature SAM capability for the ServiceNow IT Asset Management (ITAM/SAM) platform.

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ServiceNow Integrated Demo

View an integrated demo of the entire scope of the ServiceNow Calgary release.

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ServiceNow Overview - The WHOLE Platform

Leverage the power of the Calgary release - from managing projects and expenses to tracking assets, ensuring compliance, and relating contracts.

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ServiceNow KPI's - Keeping Projects on the Road to Success

Challenged with understanding and tracking your IT project performance? Learn more about ServiceNow Key Performance Indicators (KPIs).

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Discover the Power of Defining Advanced Workflows in ServiceNow

Learn more about advanced workflow functionality in ServiceNow. Through a series of examples, we'll show you how you can best configure workflows to meet your organization's needs.

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