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Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.


Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


Provision and Govern Cloud Resources Using the AWS Service Catalog Connector for ServiceNow

What if you could use your existing ServiceNow Service Catalog and its roles, workflows, and approval systems to procure and provision AWS services?  Learn all about the AWS Service Catalog Connector for ServiceNow and how the connector integrates enterprise customers with AWS cloud services through a simple process. In this webinar, we'll discuss everything you need to know about the AWS Service Catalog Connector for ServiceNow.

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Automated Application and Infrastructure Service Continuity Readiness Testing

Organizations face many risks every day, such as data breaches, network failures, and natural disasters. Being prepared to effectively manage risk and respond to system disruptions is essential to ensuring businesses can continue to function in these situations. Learn how to leverage ServiceNow’s Governance Risk and Compliance (GRC), Workflow, Knowledge and Orchestration capabilities to enable automated interaction with technology and prompted interactions with IT staff.


Building the Right Strategy Webinar

Check out our interactive webinar as we dissect what it takes to maximize the value of your ServiceNow platform investment from a 360 degree lens that encompasses structure, processes, technology, talent, metrics, and culture. Hear from a former platform owner who has successfully maximized the return on investment  and can help you do the same.

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ServiceNow London Demo Webinar

View our recorded demo featuring several aspects of London in action. By using cloud-based AI, London resolves problems faster and creates and intuitive experience for employees. In our webinar, we will review Virtual Agent, Walk Up Experience, and Employee Document Management.

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ServiceNow London Overview Webinar

Creating a modern workplace experience is at the forefront of the ServiceNow London Release. View our webinar to learn about the latest capabilities that can increase productivity and efficiency, including: Virtual Agent, Walk-Up Experience and Employee Document Management. 

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The Behind the Scenes Magic of Customer Service

Connect customer service with other teams to solve issues faster. Check out our webinar to learn how you can improve communications, get ahead of issues, automate common request and build CSM communities.  

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Creating Modern Experiences with ServiceNow Webinar

Wouldn't it be nice if we could create work experiences that are as easy as ordering something on Amazon or ordering an Uber? View our webinar to find our how to create easier and modern work experiences that will make your company efficient and profitable. 

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ServiceNow CMDB Webinar

Do you rely on manual discovery and relationship mapping? Service impact analysis, IT security vulnerability, asset management, and compliance are all at risk without accurate configuration data. Leverage the ServiceNow CMDB to gain full visibility into your infrastructure and services.

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ServiceNow Kingston Release Demo

Check out the ServiceNow Kingston release in action with a demo of the latest enhancements. Discover several of the highlights of Kingston from the enhanced user experience to the features such as IBM Watson Conversation Service and free-text analytics. 

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What's New: ServiceNow Kingston Release

digital-meeting.jpgLearn everything you need to know about the  ServiceNow Kingston release including all of the latest enhancements and capabilities. Move to the  next level of modernization by leveraging Kingston - from increasing agent intelligence to allowing IBM Watson Conversation to free up your technicians.

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Employees are the New Customers

 Many organizations have mastered the digital experience for their customers but have failed to give their employees the same modern conveniences. However, companies can change this by modernizing and digitalizing HR in the workplace. View our webinar to learn how to streamline manual processes and consumerize the HR experience. 

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Internet of Things: Trigger & Automate Workflows Managed by ServiceNow

Connected devices greatly enhance the speed, efficiency and accuracy of the decision making process for organizations in any industry. Learn how the Internet of Things (IoT) concepts can be leveraged on the ServiceNow platform to enable the digitization, automation and evolution of manual service workflows. 

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ServiceNow Software Asset Management

Are you tired of wasting money on unused software licenses or worrying about vendor audits every year? Learn  how ServiceNow Software Asset Management  can help you organize all software licenses, avoid penalties and eliminate unnecessary spending.  Find out how through reconciliation, automation and normalization. 

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ServiceNow Security Operations

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. Learn how to help empower your teams to implement more efficient security measures with ServiceNow Security Operations.

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ServiceNow Jakarta Release Demo

See the ServiceNow Jakarta release in action with a demo of the highlights - from allowing companies to bring together their customers, employees and partners to answer questions through Communities to a one-stop-shop portal to assess the status of projects.

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What's New: ServiceNow Jakarta Release

Learn how to leverage the new features and functionality included in the ServiceNow Jakarta release.  Discover how you can leverage enhanced capabilities - from providing every customer a personalized self-service experience to managing employee onboarding.

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Understand Your Spend: Push your Dollar Farther by Leveraging Business Management in ServiceNow

Having visibility into the true costs of services and investments in an enterprise can be challenging. View this webinar and learn how ServiceNow Business Management can help you can gain financial visibility, align the portfolio to the business, and accelerate delivery.

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Empowering HR in the Digital Age

View our webinar and get a closer look at how to give employees access to the HR services they need while making HR more efficient. We'll show you how to enhance your overall employee experience, drive efficiency within HR and modernize for the digital age.

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ServiceNow Customer Service Management

Learn how ServiceNow Customer Service Management can help organizations deliver the highest levels of customer service. In this webinar, we'll review how to leverage automation and self-service to enable a modern experience for your customers.

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