Linium, a world-class provider of business services that empower the entire enterprise, and CareWorx, a leading global managed service provider, today announced a partnership to deliver a powerful turnkey service management solution built on ServiceNow, a leading enterprise service management cloud platform, that will enable mid-size companies to automate and improve customer service, and sharpen their focus on business development and revenue growth.
Leveraging the consulting expertise of Linium and the exceptional managed services capabilities of CareWorx, the partnership’s initial solution is GrandCentral. Powered by Linium and offered by CareWorx, GrandCentral provides ServiceNow as a Service joining IT Service Management with the convenience and automation of true Managed Services that delivers many benefits of the ServiceNow platform including enabling a mobile, modern experience users are accustomed to in today’s modern age. With implementation completed in days – as opposed to weeks or months – and access to ongoing system administration and management, GrandCentral improves the customer experience, drives increased efficiency, and enables mid-size companies to concentrate on growing revenue.
"We are excited to partner with CareWorx to provide an innovative Service Management solution that allows mid-size organizations to focus on building their businesses not their IT departments,” said Sanjay Lashand, Vice President, Global MSP Solutions & Services at Linium. “Delivering ServiceNow as a Service provides organizations with access to an enterprise-grade platform that is affordable, can be up and running in days, and includes ongoing support to ensure efficiency and platform currency, this novel solution is truly a market differentiator.”
“This unique fusion of managed services with IT automation provides a new model for IT Service Management, delivering solutions by leveraging best-of-breed tools and expertise,” said Mark Scott, Founder and CEO of CareWorx. “We are delighted to partner with Linium through this collaboration of market leaders in managed services and service management, and look forward to providing mid-market companies with new resources to personalize the end-user experience and enable business growth.”
The partnership will be officially unveiled during a launch party for TaaSForce on Tuesday, May 9 at 8 p.m. at ServiceNow’s annual conference, Knowledge17, in Orlando, Florida. TaaSForce is a collaboration of market leaders in managed services and IT service management to engage and exchange ideas and access resources on the latest in managed services, IT Service Management and next-generation Technology-as-a-Service®. For more information and to register, visit www.taasforce.com.
With over 2,700 successful engagements, including lending support and services to numerous Fortune 500 companies, Linium has been named to the Inc. 5000 List of Fastest-Growing Companies for the past five consecutive years. Linium’s growth is fueled by its premier solutions-based consulting which enables companies worldwide to achieve operational efficiencies through modernization. Linium provides consulting in strategic planning, enterprise service management, operations management, cybersecurity, financial services, corporate performance management, human resource management, custom application development, and business intelligence.
CareWorx supports customers and a network of partners across North America. CareWorx Senior Care division is the industry’s largest provider of managed point-of-care, eMAR, mobile computing and wireless solutions. More than 4,000 facilities currently operate over 60,000 CareWorx touchscreens for their daily electronic health record (EHR) documentation. CareWorx designs its technology solutions to be rugged enough to withstand the environment of a Senior Care facility while being extremely efficient and energy conscious.
Linium is a globally recognized firm with 17 years of experience specializing in consulting services that position companies to achieve enterprise scale and growth. We work closely with our clients to solve today’s most pressing operational challenges, whether it’s streamlining how business services are delivered across the enterprise or navigating the impact of regulatory change. The bottom line – we help you achieve operational efficiencies through modernization. For more information, visit www.linium.com.
CareWorx® is a top 100 global managed service provider (MSP) and the market-leader in technology solutions for senior care. The CareWorx Managed IT division provides organizations with a complete platform to deliver 24×7 service desk, IT service management, IT automation, security and self-service to end-users. CareWorx helps customers assess their existing infrastructure, deploy new solutions and manage technology on an ongoing basis – so they can focus on other mission-critical tasks. For more information, visit www.careworx.com.