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Posted by Rachel Slater on June 30, 2014

Press Release: Linium Named a Leader Among ITSM Implementation Services Providers by Independent Research Firm

New York, NY, June 30, 2014 – Linium, the award-winning firm in enterprise business transformation, announced today that it has received recognition as a leader in providing IT Service Management (ITSM) implementation services by Forrester Research, Inc. through The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014.

wave for blog post

In this report, Forrester Research recognized Linium as a leader in providing ITSM implementation services, receiving the highest score in strategy based on:

  • Plans for growth
  • Investment to support strategy
  • Strategy for legacy modernization
  • Support for advanced pricing models

Forrester found among vendors that Linium is a leader by delivering on prebuilt IP, establishing accelerated plans for growth, and having organizational change management practices and vertical market accelerators around markets such as healthcare and retail. In addition, Linium received the highest score possible of 5.0 in scope of offerings and solid client feedback scores in the areas of:

  • Overall satisfaction
  • Value for money
  • Service quality
  • Account management

“We believe Linium’s placement in this report is a testament to our focus on customer satisfaction and our ability to form true partnerships with our clients. Our approach is to apply ITSM strategies not only to IT, but to enable innovation and transformation to other areas of the business,” said Joe Burke, CEO, Linium. “ITSM continues to evolve and our clients need a partner who they can rely on to understand business goals, evaluate risk and extend automation as they move from traditional IT practices to driving efficiencies in service management. With over 14 years’ of experience, we listen to our clients and provide them with a full set of services including toolset implementation, process reengineering, training and organizational change management.”

A complimentary full copy of The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014, can be downloaded on www.linium.com/wave

To learn more about the Linium's unparalleled product expertise and world-class service offerings, visit www.linium.com or contact Linium at optimize@linium.com

Topics: IT Service Management, Transformation, ITSM, Linium, Transform, The Forrester Wave™, Service Provider, Forrester Research

This post was written by Rachel Slater