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Posted by Christie Abatecola on December 11, 2013

Linium’s Presentation on Structuring Your Service Catalog Offerings is Now Available for Download

New York, NY, December 11, 2013 – Linium’s presentation, Structuring Your Service Catalog Offerings to Transform Service Delivery presented by Business Process Expert, Phyllis Drucker, is now available for download.

This presentation, originally held via BrightTALK’s Service Catalog Summit on November 14th, dives into the world of business services and how to create then manage the offerings associated with these services.  By viewing this presentation, you will gain new tools based on practices that align service levels with service offerings and enable you to deliver information about the cost of providing these offerings, including their relationship to the overall operational budget. These powerful tools have always been available in ITIL®, but organizations are now beginning to mature to a level where they are ready to begin working with them, as the next step after building a Service Request Catalog or to prepare for implementing the Service Request Catalog.

Download a copy of this presentation today!  

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Learn more about Linium's unparalleled product expertise, world-class service offerings and wide range of award winning solutions in the IT Service Management and Business Process landscape. For more information, contact Linium at optimize@linium.com

Topics: webinar, Service Catalog, BrightTALK, Optimize, Self Service, ITSM

This post was written by Christie Abatecola