New York, NY, October 17, 2013 – The FUSION 13 conference is almost here! Join Linium at this premier IT Management event located at the Gaylord Convention Center in Nashville, Tennessee beginning Sunday, October 20 to Wednesday, October 23.
FUSION 13, hosted by itSMF USA and HDI, addresses the needs of seasoned IT directors, service management implementers, and business analysts. Whether you’re new to ITSM or ITIL or an experienced professional, you will gain crucial insight into how formal processes and industry tools can align IT goals with business goals to improve operations.
Linium will be on-hand at Booth #107 and ready to answer all of your IT Service Management (ITSM) and Business Process questions. Schedule a time in advance to meet with our experts and be automatically entered to win an iPad Mini! In addition, be sure to attend 2 informational sessions presented by Linium’s experts:
Session 103: My Boss Wants Me to Implement ITIL. Now What?
Monday, October 21 – 11:15 am, Phyllis Drucker – Linium Business Process Expert
This session offers insight into some of the tricks of the trade Linium experts use to develop an ITSM roadmap, starting with the basic assessment process, and dives into tips on selecting the right place to start, depending on the results of this assessment. Check out a preview of this session here!
Session 301: Service Design for Asset Management
Monday, October 21 – 3:00 pm, Scott Shaw, Linium Principal Business Proces/ITSM Consultant
This session applies service design's concept of the Four P’s: the People, the Processes, the Products (services, technology and tools) and the Partners (suppliers, manufacturers and vendors). A "heat map" overlaying the ITSM framework of disciplines with traditional ITAM concepts will be presented to explore both people and process design components.
If you are interested in the delivery and support of IT services and the fundamental concepts behind service management, you can't afford to miss this important event.
Click the Learn More button below for more details on this conference and to register! We look forward to seeing you there!