Newspaper IconLinium Announces Appointment of Dorothy Hill to Lead New Cybersecurity Services Practice  Learn More

Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Careers

This Isn't My Job, It's My Passion

We take great pride in the fact that our employees have made Linium a nationally recognized company. We're consistently looking for well-qualified, talented individuals who can complement our growing Linium family and reflect our core values in their work. We believe success comes from creative collaboration, hard work, innovation. Most importantly, when you work at Linium, you have the ability to tell people: "This isn't my career, it's my passion!" 

careers-img

Innovative, Forward-Thinking, Creative...

These are just a few of the qualities of talented and experienced professionals we're looking to hire. If you are looking for challenging, engaging work and relish the opportunity to help businesses succeed, we would love to hear from you. If you are seeking professional growth and the opportunity to make a difference, check out the full list of current opportunities at Linium!

MSP

Director - Global MSP Operations

The Director, of Global MSP Operations is a key member of the leadership team, responsible for people management and delivery oversight. This individual will own and be accountable for adhering to and maintaining standard operating procedures, team financials (project revenue forecasts and team expenses), KPI analysis and new hire onboarding and training for the MSP team. 

Duties & Responsibilities:

  • Responsible for hiring and onboarding new resources; provide direction and leadership for new hires, ensuring adherence to the enablement plan and targeted new hire ramp up times.
  • Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization.
  • Conduct quarterly performance reviews of team using KPI results and other factors. Work with VP to continuously improve the skills and quality of the individuals in the organization.
  • Validate and review MSP Skills Profiles with a focus on accuracy and completeness.
  • Work closely with Resourcing to support the staffing of projects with the right resources who possess the required skills, at the right time.
  • Work closely with MSP Operations and PMO to review the effectiveness of operations and enablement programs.
  • Provide day-­to-day guidance to and oversight of MSP staff to ensure timely, high quality delivery of implementation projects.
  • Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include customer governance calls, internal project reviews and escalations.
  • Ensure delivery and operational excellence through high degree of rigor and attention to detail on project execution, including planning and revenue forecasting.
  • Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a satisfactory customer experience.

Knowledge & Skills:

  • Proficient in ITIL key process areas.
  • Knowledge and experience with ServiceNow products and offerings and MSP solutions and services.
  • Excellent people management skills, including selection and hiring of customer-focused staff members, training and development, mentoring, performance management, and appropriate delegation.
  • Excellent written and verbal communication skills, including public speaking and the ability to clearly present technology solutions and services to non-technical staff and administrators at all levels.
  • Strong analytical skills including critical thinking, decision making, judgment, problem solving, troubleshooting, use-case analysis.
  • Project Management skills such as budgeting, collaboration and teamwork, functional documentation, organizational skills, planning, workflow development and documentation. 

Education & Work Experience

  • BA or BS in Computer Science, MIS or a related field or an equivalent combination of education and experience is required.
  • At least seven years' experience in IT support with a track record of high performance and increasing responsibility.
  • At least five years managing technical staff with direct responsibility for a reasonably sized team supporting information technology.
  • ITIL V3 Certification and ServiceNow Certifications are highly preferred.

To apply, please email your CV, and salary information to http://linium.mytribehr.com/careers/view/56 and click “Apply for this Job!”

Apply Now

ServiceNow

ServiceNow Developer - CMS Portal - Remote

Linium is currently recruiting for a ServiceNow Developer – CMS Portal to join our Linium team! The ServiceNow Developer – CMS Portal will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. This is a work from home opportunity, but some travel is required. 

Additional duties of the role:

  • Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
  • Will as new technologies emerge and impact Service Now, learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.
  • Validation and tracking of value delivered by ServiceNow solution.
  • Responsible for customer satisfaction throughout the engagement cycle.

Successful candidates will possess the following skills and experience:

  • Experience with CMS and Service Portal.
  • Experience with Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules.
  • Understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow.
  • Developing workflow customizations, and supporting the Service transformation teams
  • ITIL V2 or V3 Foundations Certification preferred.
  • Recent ServiceNow implementation experience.

Why Work With Linium?

Linium, a Master Solutions Partner of ServiceNow, is a globally recognized firm with over 16 years of experience in consulting, recruiting and managed services. Named one of the fastest growing companies by Inc. Magazine for the past 5 consecutive years, we deliver the most comprehensive solutions encompassing people, process, and platforms to change the way people work.  

Learn more at www.linium.com, www.linium.com/linium-careers or LinkedIn

For more details on this role contact:

Jaime Toolan, Sr. Talent Resource Manager @ 518-689-3155 or jaime.toolan@linium.com

ServiceNow Developer – ITAM - Remote

Linium is currently recruiting for a ServiceNow Developer – IT Asset Management to join our Linium team! The ServiceNow Developer – ITAM will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. This is a work from home opportunity, but some travel is required.

Additional duties of the role:

  • Work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support.
  • Will as new technologies emerge and impact ServiceNow, learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.
  • Validation and tracking of value delivered by ServiceNow solution.
  • Responsible for customer satisfaction throughout the engagement cycle.

Successful candidates will possess the following skills and experience:

  • Experience with IT Asset Management.
  • Experience with Incident Management, Change Management, Problem, CMDB Management, Service Catalog, HR, and Problem Management modules.
  • Understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow.
  • Developing workflow customizations, and supporting the Service transformation teams.
  • ITIL V2 or V3 Foundations Certification preferred.
  • Recent ServiceNow implementation experience.

Why Work With Linium?

Linium, a Master Solutions Partner of ServiceNow, is a globally recognized firm with over 16 years of experience in consulting, recruiting and managed services. Named one of the fastest growing companies by Inc. Magazine for the past 5 consecutive years, we deliver the most comprehensive solutions encompassing people, process, and platforms to change the way people work.  

Learn more at www.linium.com, www.linium.com/linium-careers or LinkedIn 

For more details on this role contact:

Jaime Toolan, Sr. Talent Resource Manager @ 518-689-3155 or jaime.toolan@linium.com

Financial Services

Financial Services Consultants

Linium’s Financial Services practice is looking for polished Financial Services Consultants. The specific responsibilities vary from project to project but we’re the type of firm that allows you to pursue projects and interests that you want to develop your career around and we use our deep relationships to put you on projects that are challenging, highly visible, and will rapidly add to your pedigree.

Responsibilities

  • Work with key global stakeholders and teams to understand and document business needs & priorities.
  • Ensure stakeholder buy-in and signoff throughout the project lifecycle.
  • Requirements gathering, functional requirements, user stories and documenting business/data/application/technology architectures, requirements, process flows, operating models, and business rules.
  • Manage key project risks and issues, escalating as required.
  • Work closely with the team to assist in implementation of strategies and integrated solutions to best service our clients’ needs.
  • Prepare, facilitate, document and participate in client meetings/workshops with senior level personnel.
  • Conduct structured data gathering, research and analysis.
  • Develop and evaluate procedures, controls, user requirements and functional specifications to identify gaps between current state and target state.
  • Turn business requirements documents (BRD’s) into Use Cases/Functional Specifications for customization.
  • Business process models/design, logical data models, standards and guidance.
  • Analyze, develop and propose enhancements to current business processes, reports, and applications in order to optimize system effectiveness.
  • Conduct client interviews and producing meeting summaries.
  • Participate in development of new business opportunities: conduct market/client research and industry analysis.
  • Liaise with development team and providing clarifications on customization requirements.
  • Produce high-quality verbal and written consulting deliverables (including proposals, customer presentations, consulting reports, etc.) to effectively communicate project findings.
  • Generate re-usable intellectual capital in the form of consulting methodology and templates, blueprints, and business cases.
  • Basic scripting; and project plans.

Qualifications

  • 3-5 years of prior consulting experience at a reputable financial services consultancy.
  • Familiarity with a spectrum of Capital Markets products. (Equities, Fixed Income, Commodities, Prime Brokerage)
  • Strong business analysis experience.
  • Strong client-facing skills and senior stakeholder management experience.
  • Ability to learn quickly & absorb complex concepts and issues.
  • Ability to thrive in an ambiguous environment.
  • Ability to work independently, multi-task, and deliver results.
  • Strong written and oral communication skills.
  • Project management experience is a plus.
  • Proficient in MS Project, Excel, Visio, Word, and PowerPoint.

Apply Now

Financial Services Project Managers

Linium’s Financial Services practice is looking for polished Financial Services Project Managers. The specific responsibilities vary from project to project but we’re the type of firm that allows you to pursue projects and interests that you want to develop your career around and we use our deep relationships to put you on projects that are challenging, highly visible, and will rapidly add to your pedigree.

Responsibilities:

  • Assist, manage and/or lead project team to successful execution of the project.
  • Manage relationships with key stakeholders and think creatively about moving projects forward.
  • Assist and/or manage balancing internal vs. external activities and taking any needed steps to proactively identify, manage and mitigate risks.
  • Establish and drive effective project governance from day one.
  • Communicate project status, tailoring the message to the audience from executives to team members to Partners.
  • Create and manage the project schedule with timely updates and identify and mitigate schedule risks and issues.
  • Create reports and presentations using a variety of office productivity tools.
  • Define and manage resources, budget, project plans, scope, issues, track resource utilization, and hit key milestones for one or more projects.
  • Facilitate clear definition and communication of project scope.
  • Plan and coordinate all activities for the project to achieve overall project goals and objectives, providing direction to all members of the team.
  • Prioritize project risks and issues and drive to resolution.
  • Provide detailed reporting around project status to client executive team and partners.
  • Manage and lead the project team to successful execution of the project.

Qualifications:

  • 5-7 years of project management experience within a reputable financial services focused consultancy.
  • Familiarity with a spectrum of Capital Markets products. (Equities, Fixed Income, Commodities, Prime Brokerage)
  • Experience managing multiple highly visible, business critical projects concurrently.
  • Create and manage the project schedule with timely updates and identify and mitigate schedule risks and issues.
  • Experience improving processes by identifying inefficiencies, gaining consensus on recommended solutions and quickly implementing them.
  • Ability to take on work with minimum supervision and direction while taking advantage of ambiguity.
  • Experience with writing and delivering training plans & training documents.
  • Excellent presentation skills.
  • Excellent analytical and problem solving skills.
  • Proficient in MS Excel, Visio, PowerPoint, and Word.

Apply Now

Financial Services Senior Project Managers

Linium’s Financial Services practice is looking for polished Financial Services Senior Project Managers.  The specific responsibilities vary from project to project but we’re the type of firm that allows you to pursue projects and interests that you want to develop your career around and we use our deep relationships to put you on projects that are challenging, highly visible, and will rapidly add to your pedigree.

Primary Responsibilities

  • Formulate, propose, and implement solutions.
  • Planning and management of overall program and individual business-critical workstreams.
  • Direct and manage project development from beginning to end with oversight.
  • Build strong relationships within Operations, Technology, and throughout the end-client Organization.
  • Liaise with Operations management and staff to understand their roles and challenges.
  • Manage and communicate status to senior stakeholders within the program organization.
  • Coordinate, motivate, and follow up with key client stakeholders, delivery teams, and client staff to ensure projects and programs progress on schedule and goals and requirements are met.
  • Lead and mentor other team members both internal and external to your workstreams.
  • Manage relationships with key stakeholders and think creatively about moving projects forward.
  • Identifying and solving complex business facing problems and driving the execution of the resulting change.
  • Partnering with functional stakeholders to ensure future state infrastructure.
  • Consolidation of problem statements and solutions into concise business case with clear identification of issues, required actions, costs, and benefits.
  • Provide detailed reporting around project status to client executive team and partners.

Qualifications

  • 10-15 years experience driving large, complex programs in a reputable consultancy.
  • Excellent core consulting ability and deep experience with difficult client-facing scenarios.
  • Familiarity with a spectrum of Capital Markets products. (Equities, Fixed Income, Commodities, Prime Brokerage)
  • Excellent verbal and written communication skills.
  • Extensive experience in planning, organizing, delivery and implementation of large change initiatives.
  • Track record in the delivery and implementation of change initiatives.
  • Experience in process improvement analysis and business process re-engineering.
  • Strong experience in various project/program management lifecycle methodologies.
  • Strong track record of execution and results, high level of drive to meet deadlines and targets.
  • Ability to prioritize, be flexible and respond to changing environments.
  • Strong internal relationship management skills.
  • Ability to react quickly and intelligently to issue resolution.
  • Graduate Degree preferred

Apply Now

Resource Management

Director of Resource Management and Delivery - Remote

Linium is currently recruiting for a Director of Resource Management and Delivery to join our Linium team! The Director of Resource Management and delivery is primarily responsible for managing the resource allocations, availability and forecast overviews to the to Linium delivery teams and executive management. The candidate will also review Statement of Works (SOWs) and Work Breakdown Structure (WBS) to set up proper billing and assign appropriate resources to new opportunities. Additionally, this candidate will be in charge of tracking resource utilization and pre-sales opportunities across multiple practices within the Linium business model. This position is based out of Albany, NY with the option to work remote, but some travel may be required.

Additional duties of the role:

  • Manage accurate resource information for forecast and availability metrics.
  • Communicate with sales and practice leads to define pre-sales pipelines.
  • Maintain accurate information regarding resources and sales demand.
  • Manage all internal and external resource pools to the highest efficiency and profitability.
  • Communication with external customers and management regarding resource allocation
  • Provide data and insight to management team on resource skill set and availability.   

Successful candidates will possess the following skills and experience:

  • Minimum of 6-8 years of hands on Resource Management experience. 
  • Strong organizational skills and attention to detail.
  • Excellent written and oral communication skills.
  • Demonstrated proficiency with Microsoft office applications (i.e. Excel and PowerPoint)
  • Experience working with support applications: general ERP, CRM (i.e. NetSuite OpenAir and Salesforce.com
  • Previous experience supporting ServiceNow implementations and integrations.
  • Excellent time management skills.
  • Experience supporting remote colleagues.

Why Work With Linium?

Linium, a Gold Partner of ServiceNow, is a globally recognized firm with over 16 years of experience in consulting, recruiting and managed services. Named one of the fastest growing companies by Inc. Magazine for the past 5 consecutive years, we deliver the most comprehensive solutions encompassing people, process, and platforms to change the way people work.

Learn more at www.linium.com, www.linium.com/linium-careers or LinkedIn

For more details on this role contact:

Jaime Toolan, Sr. Talent Resource Manager @ 518-689-3155 or jaime.toolan@linium.com

 

As an Equal Opportunity / Affirmative Action Employer, Linium will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

icon-states

800+

Employees

Highly-skilled consultants conducting business in 30+ states

glances_05

2200+

Solutions

Successful engagements transforming our clients nationwide

inc500

128%

Growth

Named one of Inc. 5000’s fastest growing companies 5 consecutive years

glances_09

16+

Years

Average years of consulting with Big Four experience in 15+ industries

left-column-triangle-1.png
right-column-triangle-1.png