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Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.


Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Understand Your Spend: Push Your Dollar Farther by Leveraging Business  Management in ServiceNow
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


August 1, 2019

One Portal to Rule them All

Goodbye are the days of multiple portals, not knowing where to find services, and the frustration that goes with it. Say hello to your ServiceNow content in a single pane of glass. The wait is finally over and having one master service portal is now a reality and will soon become the standard for all. 

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July 18, 2019

You Only Have One Chance to Make a First Impression: New Hire Onboarding Done Right

Having an employee onboarding experience that is smooth, efficient, and modern is key to establishing a strong foundation and loyalty with your new rock stars. Show them you care and make a first impression that is positive right from the start – even before they walk through your door. It's time to get everyone started off on the right foot by making it one that they will rave about and make it manageable for everyone else involved in onboarding. It’s not just new hires – managers, various departments, and HR all have a stake in the success too!

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June 6, 2019

Bringing ServiceNow Customer Service Management to the B2C World

As a consumer, it’s inevitable you are going to have a question, issue, or suggestion that you need to communicate to a vendor. You receive an online transaction error or had a terrible in-store experience, the process to resolve the issue can often lead to more frustration.

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May 14, 2019

An Inside Look at Knowledge19

Knowledge19 was packed with amazing presentations, many learning opportunities, inspiring keynotes, fun networking gatherings and, of course, the epic Linium booth! Whether you were one of the 18,000 attendees or checking out the keynotes online, watch our vlog to get an inside look at Knowledge19 right from the show floor!

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April 23, 2019

Knowledge19 Predictions - Part 2

Knowledge19 is just around the corner and the Linium team is packing their bags for Las Vegas! Before we go, Sean Caron has been filling us in on what to expect at K19 and we are sharing his predictions with you too!

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March 21, 2019

Knowledge19 Predictions - Part 1

It's that time of the year again - St Patrick's Day,  March Madness, and the first day of Spring. What comes next? It's time to get ready for Knowledge19! With so many exciting things happening, what should you expect to see at the annual ServiceNow conference this year?

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February 21, 2019

Innovation Insights of 2019: Making It Easy To Get The Services You Need

Would you rather empower your employees to interact and consume services within your business in a modern way or cause unnecessary frustration by forcing them to use legacy platforms that simply cannot keep pace with today’s digital environment? The answer seems pretty obvious, but organizations struggle with making a modern workplace a reality. To remain competitive, you need to improve the experience and delivery of employee services to drive productivity and satisfaction. Enablement of your employees has a direct impact on how efficiently they develop products, deliver services, and interact with your customers. A happy employee means a happy customer.  

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February 5, 2019

Identify, Prioritize, Respond: ServiceNow Security Operations

Security threats today come from anywhere and anyone and it's the job of your security team to stop the attacks quickly, and prevent them from happening again. However, does your team have the right applications in place to see when critical systems are under attack? 

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January 8, 2019

Why do CMDBs Crash?

Trying to master your CMDB is no easy task. Where is the best place to start? What are the things that you really need to know in order to create a CMDB that adds value and efficiency? Or what if you are trying to remediate your CMDB - how to do you make it the best for your organization? 

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June 28, 2018

Don't Skimp on the User Experience

Have you ever met someone that can look at their taxes and know exactly what to do and how to do it? For me, that's my uncle - he is a tax wiz. He can understand the terminology, knows the exact form to use and the steps he needs to take to get the refund he deserves. Keep in mind, he is a police officer - no accounting experience. I would consider him a tax unicorn - the common person will look at their taxes and immediately become frustrated. It makes me wonder, are taxes the only thing that cause this kind of frustration in our lives or do we see this in other situations?

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