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Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.


Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an approach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: A First Look at Istanbul
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


April 17, 2017

Your HRMS Deployment Success Depends On Being Prepared For The "What Happens After"

Are you about to rollout a new employee or Human Resource Management System (HRMS) to your teams across the nation or globally? You’re not alone. Many organizations are in the process of deploying enterprise technologies aimed at changing the way people work.

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March 21, 2017

Evolving from the Stone Age Customer Service Experience

The hallmark of successful operations is the ability to deliver quality customer service — not just the service you have the capability to provide, but the service customers expect and even demand. While most companies believe they have achieved that hallmark, their customers believe otherwise.

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January 19, 2017

ServiceNow Acquiring DxContinuum: Applying Machine-Learning Capabilities

ServiceNow recently announced it has agreed to acquire DxContinuum, “a Silicon Valley‑based, machine‑learning company, to embed its technology in the ServiceNow® platform and across its products. DxContinuum’s predictive models will add greater efficiency in categorizing incoming requests from people and machines automatically.”

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January 9, 2017

Delivering Quality Customer Service: Traditional Approach versus a Service Management Approach

To be successful in today’s fast-paced world, delivering quality customer service must be at the heart of your operations. Quality customer service must be effortless, connected, and proactive.

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October 26, 2016

Loan IQ Upgrade to 7.x: What You Need to Know

What we now know as Loan IQ started all the way back in 1994, when IBM and Banker’s Trust joined forces to productize an in-house software that had been developed by Banker’s Trust. When the software was eventually introduced to market, it was branded Lending System 2—or LS2 (a moniker still widely used by those that have worked with the software since inception). Then, in March 1998, IQ Financial Systems Inc. (IQFS) was formed as a spin-off from Bankers Trust Corporation before being bought by Deutsche Bank and, later, by Misys, PLC.

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September 21, 2016

Self-Help: Moving Beyond Service Requests

While offering a Service Request Catalog to your customers is a great way to automate the entry point to request fulfillment, it also offers the ability to provide a full-service portal that combines knowledge, self-help and request fulfillment. Today's Service Request Catalog tools have the ability to automate fulfillment or integrate to tools whose function is automated fulfillment of common requests; however, few IT organizations leverage these capabilities.

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July 7, 2016

Continual Service Improvement: Don't Just Set It and Forget It

In the many classic infomercials advertising the Ronco® brand rotisserie oven, host Ron Popeil breathlessly touts his star appliance as a tremendous time-saver, his audience shouting with enthusiasm, “Just Set it and Forget it!”  Unfortunately, this approach is far more useful for creating juicy chicken dinners than it is for a company adopting new IT services, or process improvements.  

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May 17, 2016

Join the Service Revolution at ServiceNow's Knowledge16 Conference

Services...where art thou? We’ve all been there – you’re working under a tight deadline, something out of your control doesn’t go as originally planned, and you’re forced to scramble and formulate a Plan B.

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March 3, 2016

ServiceNow Gains FedRAMP Certification from the U.S. Government

This week, ServiceNow announced that the ServiceNow platform has received FedRAMP certification from the U.S. government. This certifies that the ServiceNow government community cloud has passed the federal risk management process defining standard security requirements for all cloud providers. In fact, ServiceNow operates the only enterprise service management cloud platform granted JAB P-ATO status to-date.

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February 24, 2016

Take Business Service Delivery to a New Level with ServiceNow

You can have the best technology in the world - quick, agile, loaded with value; however, if the end user can’t use the system, the value will never be realized.  A common mistake many people make is believing that turning on a switch for cloud technologies will give them guaranteed success.  

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