Customer Results

Linium Implements ITAM Solution to Enhance Client's Technology Services Offering and Boost Bottom Line in a Highly Competitive Market

A major health care systems management organization who manages both medical school and center while generating more than $3.4 billion in annual economic output and more than 20,000 jobs looked to Linium for technology solutions to increase their bottom line and range of technology services. 

Decrease Slow Response Time and Ineffective Problem Resolution for a Large Volume of Interaction and Incident Tickets

Linium implements service management and incident management for large retailer to decrease slow response time and ineffective problem resolution for a large volume of interaction and incident tickets. Customer-TP-0108-ITSM

Address Low Service Desk Customer Satisfaction With Strategic Process and Tool Transformation

A leading global specialty retailer looked to Linium to address low Service Desk customer satisfaction, in addition to ineffective management of the outsource service provider and increasing number of high priority failures poorly defined/executed operational processes. Customer-TP-0107-ITSM

Improve Problem Resolution Down Time, Expedite Customer Responsiveness and Reclaim Revenue Lost With a Compliant Change Management Process

Linium helps national bank to develop an easy-to use, efficient, best-practice compliant change management system to improve problem resolution down time, slow customer responsiveness and to reclaim revenue lost as a result.  Customer-TP-0106-ITSM

Reduce Increasing Numbers of High Priority Failures Through Operational Processes

Linium helped a leading global retailer to reduce its increasing number of high priority failures by addressing those operational processes not clearly defined or executed and operational inefficiencies reduced the ability of IT to support the planned business growth. Customer-TP-0105-ITSM

Perform Environment Application Performance Test to Address Slow and Ineffective Testing Time

Perform Environment Application Performance Test to Address Slow and Ineffective Testing Time: Linium performs service center environment application performance test for a large, retail client to address slow and ineffective testing time. Customer-TP-0104-ITSM

Prevent Critical Incident Backlog and Its Associated Unproductive Time

Linium lead a NY State Health Agency to an effective change management process to prevent critical incident backlog and its associated unproductive time and effort. Customer-TP-0103-ITSM

Experience ITIL Concepts and Processes Through the Use of an Interactive Game

ITIL®, the only consistent and comprehensive documentation of best practice for IT Service Management used by thousands of organizations worldwide, came aboard the Apollo 13 space mission compliments of Linium. Customer-TP-0102-ITSM

Relieve Critical Incident Backlog, and Manual Process Bottlenecks to Reclaim Lost, Unproductive Time:

An international multimedia retailer looks to Linium to develop a comprehensive CCRM system rooted in best practices to relieve critical incident backlog, and manual process bottlenecks to reclaim lost, unproductive time. Customer-TP-0101-ITSM

Eliminate Extensive Manual Efforts Required for Tracking IT Assets with a Robust and Expansive IT Asset Management Solution:

A national Financial Services Company looked to Linium for a sound IT Asset Management solution to track the lifecycle of their assets and fulfill compliance regulations surrounding Software Licenses.  Customer-TP-0100-ITAM