With Linium's help, a multi-national family entertainment corporation reduced server provisioning time from days to hours. The client's existing technology, which is at the core of all their services, could not handle the seasonal spike in attendance at their venues. With the use of HP’s IT Performance Suite, Linium successfully resolved this issue. The re-vamped system reduced server provisioning time, increasing both productivity and customer satisfaction.
A large global manufacturing firm recently sought Linium's assistance to provide an assessment on their spending practices. With the implementation of License Asset Management, their objective was to reduce money spent on software purchases and avoid future costly penalties.
As a major defense contractor for the United States Navy, Army, and Department of Homeland Security, this company is subject to government controlled outsourcing contracts for service management and strict regulatory requirements for asset status reporting however, the IT Services outsourcer is not responsible for asset management and does not track asset information.
At the same time, this company is a frequent acquirer of other companies most often with nothing more than spreadsheets and Lotus Notes databases to manage assets. The diverse silos track and manage assets in as many different ways as there are organizations. However, at the end of the day this company is solely accountable for software license compliance, regulatory compliance, and cost reporting to the U.S. DoD.
A major U.S. health insurance provider was facing a number of challenges due to changing healthcare administration regulations.
With over 28,000 employees, hundreds of servers and network devices, and expensive software used in the application development that comprised their unique competitive healthcare management services, this company was in critical need of help in establishing and managing both centralized configuration management and centralized IT Asset Management and Service Asset and Configuration Management (SACM).
A national Financial Services Company looked to Linium for a sound IT Asset Management assessment to determine how best to track the lifecycle of their assets and fulfill compliance regulations surrounding software licenses.
A large transportation fuels refiner found their current processes and tools were inconsistent and insufficient to accurately manage their global software assets.
They desperately needed a comprehensive solution to get the job done properly and eliminate their numerous software asset management shortcomings that included their inability to tie software licenses owned from both new and existing software contracts to what was actually installed on computer devices.
A leading asset management and securities services company needed to find a sound solution for IT Asset Management in order to track the lifecycle of their assets and fulfill compliance regulations surrounding Software Licenses.
A major health care systems management organization who manages both medical school and center while generating more than $3.4 billion in annual economic output and more than 20,000 jobs looked to Linium for technology solutions to increase their bottom line and range of technology services.
Linium implements service management and incident management for large retailer to decrease slow response time and ineffective problem resolution for a large volume of interaction and incident tickets. Customer-TP-0108-ITSM
A leading global specialty retailer looked to Linium to address low Service Desk customer satisfaction, in addition to ineffective management of the outsource service provider and increasing number of high priority failures poorly defined/executed operational processes. Customer-TP-0107-ITSM