Managed Applications
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Proactively Maintain and Manage your Most Critical Applications

Backed by a team of experienced and certified engineers, Linium's Managed Application Service Desk program provides daily administration and proactive monitoring services of client applications 24-hours a day, 365 days a year. We provide a robust offering of services from first call response to strategic road mapping of your applications.

Offering Overview
Linium's US-based Call Center and Managed Application Service Desk is based on IT industry best practices that include Information Technology Infrastructure Library (ITIL). Using a proven methodology, Linium's Managed Application Service Desk ensures clients avoid costly disruption to enterprise applications by effectively handling planned and unplanned changes. 

The Value
With Linium's Managed Application Service Desk, your staff can concentrate on your customers and business while Linium takes care of your application operations, saving you thousands of dollars.

Get Started!

As part of our on-boarding process, Linium works with clients to setup appropriate access to systems, servers, and establish point(s) of contact. With over 25 years of combined industry experience, Linium consistently enhances the value of your service organization by increasing resource efficiency, improving customer satisfaction and reducing service delivery costs.

What's Included:

  • Phone/Email Assistance
  • Web Interface
  • Incident Logging
  • Incident Resolution to Closure
  • Root Cause Isolation
  • Vendor Escalation
  • Defined SLA's
  • Incident Ownership to Closure
  • Application Administration
  • Application Proactive Maintenance
  • Application Preventative Maintenance
  • Online Reporting
  • Binary Upgrades
  • License Utilization
  • Enhancements

Additional Services

Linium's Managed Application Service Desk supports the following additional services. Contact us today for more information!.

  • Training
  • Enhancement Requests
  • Migration Service
  • Custom Reporting
  • On-Site Assistance
  • Joint Disaster Recovery Planning & Trial Run

We Are Ready to Show You How

To learn more about Linium's unique service offerings and how we can help your business Transform-2-Perform, simply fill out the quick form to the right to schedule a Complimentary Consultation and Discovery Workshop.

Let's Get Started.

To learn more about Linium's unique service offerings and how we can help your business Transform-2-Perform, simply fill out the quick form to the right to schedule a Complimentary Consultation and Discovery Workshop.