Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an apporach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Geneva
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Enterprise Service Management

Embark on your journey to the modern enterprise and change the way people work tomorrow, today.

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IT

IT

Prove value while modernizing your entire organization

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Finance

Finance

Spend more time analyzing numbers and making informed decisions

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Executive

Executive

Eliminate obstacles to conducting business and foster growth

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Customer Support

Customer Support

Make a positive impact on customer satisfaction by empowering self-service

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Product Development

Product Development

Focus on your next innovation, not fielding requests via phone/email

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Training

Training

Deliver high-quality courses and services in less time

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Project Management

Project Management

Deliver projects on-time and within budget

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Communications

Communications

Remove the noise and focus on your corporate brand

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Administration

Administration

Clear the administrative chaos with automation

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Human Resources

Human Resources

Increase productivity and break free from manual tasks

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Marketing & Sales

Marketing & Sales

Focus on converting leads and less on ad hoc requests

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Facilities

Facilities

Solve operational issues quickly and keep the engine humming

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Field & Mobile

Field & Mobile

Place requests in the hands of the right person, with the right information

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Legal & Contracts

Legal & Contracts

Focus on protecting your company's integrity, not managing manual processes

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Your Roadmap to Success

Often times, it’s not that an organization doesn’t want to make the journey to modernization, it’s the ‘how am I going to get there’ that’s the roadblock. That’s where our Growth Platform can help. We'll give you the full understanding of what is possible from a people, process, and platform perspective to pave the road for modernization and get the most out of your investment. We work hand-in-hand with you to develop a roadmap that you can execute in manageable portions that drive rapid high value and change the way people work. After all, we understand big journeys often begin with small steps.

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The Art of the Possible

Wouldn’t it be great to find the answers and things you need to do your job in one central place? The problem is that most businesses operate in chaos. You need to contact HR to update your benefits, call IT to reset your password, or email Marketing for the latest brochure; however, it doesn’t have to be this way. We’re tackling this problem head-on with the ‘Art of the Possible,’ a modern experience for today’s users available anytime, anywhere and on any device.

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The People Factor

One of the number one issues we see time-and-time again is that people wait until the end to focus on adoption and don't take the 'people factor' into account. At Linium, we put the 'people factor' first, focusing in on the customer  - the end-user who will seek value from the solution and the culture - the people whom will support and deliver this service. Get them involved, get them excited, and make them want to change the way they work.

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Better, Faster, Smarter

We focus on the “how” – how we deliver services and how we approach the journey to modernization. Most importantly, we listen and start with the “why” to ensure we understand your business objectives and achieve your desired outcomes. Our promise to you is to deliver the most comprehensive solutions encompassing people, process, and platforms to change the way your people work tomorrow, today. The result – work Better, Faster, Smarter.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Visibility, adapting at the speed of business, staff allocation, and resource forecasting are all core fundamentals to successful project management. The reality is that many organizations operate with manual processes, multiple systems, and spreadsheets to handle the full spectrum of project management. Whirlpool Corporation has successfully retired its disjointed legacy tools and embraced the power of the ServiceNow platform to develop a systematic approach to Project Portfolio Management throughout the full project life cycle, including Demand and Resource Management.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

Datapipe not only moved its ServiceNow instance from Berlin (an on-premise installation) to the Fuji release on the cloud, but successfully transitioned their 1,200+ customers from a combination of homegrown solutions to ServiceNow. This journey has translated into significant infrastructure-related costs savings, enabled the ability to easily on-board customers to ServiceNow, streamlined numerous integrations and automated the flow of work to deliver superior customer service.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

In today’s fast-paced environment, a service portal is about more than just aesthetics, it’s about usability and accessibility. Every department within a business has the need to fulfill requests. The question is how to do this in the most efficient and intuitive way that leverages one platform? With Linium's help, Dell is pushing the boundaries of the ServiceNow platform for its customers to revolutionize the way services are delivered across the enterprise anytime, anywhere.

Featured Resources

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

Webinar

Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow. 

Download Now 

 

Whitepaper

The Art of the Possible: Bring Services to Your Users Anytime, Anywhere

Discover the art of the possible and learn how you can bring business services to your users anytime, anywhere with ServiceNow. 

Download Now 

 

Next Generation of ServiceNow CMS

With the latest release of ServiceNow, the transformation of the Content Management System (CMS) process has begun. In this webinar, you'll see the new technologies on which ServiceNow is basing Content Management.

View Webinar

Webinar

Next Generation of ServiceNow CMS

With the latest release of ServiceNow, the transformation of the Content Management System (CMS) process has begun. In this webinar, you'll see the new technologies on which ServiceNow is basing Content Management.

View Webinar

Ready to Get Started?

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