Learn how Linium can help your organization define services and design the service catalog to give you maximum results from your implementation.
This whitepaper will discuss the Service Catalog and how recent upgrades to the ServiceNow tool brings a valuable Business Service Catalog module to the suite of IT Service Management (ITSM) services supported by the product.
Avoid a failed IT Service Management (ITSM) initiative with Linium's ITSM Implementation Solutions.
ITSM doesn't need to mean failure. This whitepaper will discuss how to avoid the common pitfuals of a failed ITSM implementation by developing a sound business case, conducting a marketing and awareness program, driving commitment, and investing in training.
Learn how Linium can help your organization exploit its use of IT as a strategic asset and differentiate itself within the market place with IT Governance. This whitepaper will discuss how IT Governance has become crucial as IT continues to play an ever-increasing role within the business. Find out the benefits of an effective IT Governance program that will ensure your organization is spending the right amount of effort and making the right investments in IT to meet your business objectives.
Learn how Linium can help implement an effective Integrated Business Plan within your organization, avoiding the common pitfalls. This whitepaper will discuss why Integrated Business Planning is so important to an organizations financial planning process. It will detail how this decision-making process includes all business functions to support the financial plan, and how to define what is important to create the most accurate plan with key information and data.
Learn how Linium can help your organization get a better grip on company performance with Variance-Based Planning. This whitepaper will discuss the key steps in understanding variances and how to avoid the common pitfalls of variance analysis. Get a better understanding of Variance-Based Planning, and how it focuses on defining metrics and key variance reports to manage your organizations forecast and budget, rather than focusing on all areas of the business.
The ten-part white paper series, looks at the Service Desk and how organizational optimization combined with solid Service Management processes and the right tools will assist in providing service excellence at a lower cost.
This third part of the series addresses the use of automation and self-service as both a means of improving the customer experience as well as for enabling IT to operate more cost effectively in addition to the importance of the Service Request Catalog and automated Request Fulfillment in achieving the vision of creating an internal IT organization that runs with the financial conscience of a business. This automation is critical to fully optimizing Service Desk operation.
The paper examines a recent case where automation savings at a retail organization reached $1.8 million in just the first year. Find out how - download this paper now!
Running IT as a Business looks at running IT from the perspective of the service provider; looking at ways to reduce costs through gaining operational efficiency, while focusing on customer satisfaction.
This whitepaper, the second of a ten-part series, looks at managing finances from a service-oriented perspective, a critical step towards understanding service cost vs.value and enabling the business to make more effective financial decisions. Whitepaper-TP-0106-ITSM
Strategic IT Asset Management, What it is, Why you need it, and How can you benefit. Let Linium help you avoid software regulatory risks and inaccurate hardware and software inventories through IT Asseet Management (ITAM). This paper highlights ITAM solutions - powerful, feature-rich applications that can help organizations gain greater control over the various components within their IT architectures.
Don’t Get Lost in your ITIL Implementation, Let Linium Help with a Common Map. This whitepaper helps simplify the perceived complexity around ITIL implementation planning and the documentation of a common road map. Its intent is to provide a clear entry point for executives seeking to implement ITIL practices as part of their overall IT program. Whitepaper-TP-0103-ITSM
With Linium and HP Gain Visibility into the Cost of Services Delivered in Your IT Environment. This white paper will discuss in detail the HP ITFM offerings, processes, best practices, and implementation services from Linium. It will also detail how organizations that combine solutions from both companies will achieve a higher return on investment as well as greater visibility into the cost of services delivered by their IT environment. Whitepaper-TP-0102-ITFM