The latest release of HP Service Manager is here - version 9.31! Join Linium's Principal Solution Architect, Sean Caron, as he provides an overview of the new capabilities and enhancements included in HP SM 9.31.

Join Linium's Principal Consultant, Sean Caron, as he presents a complimentary webcast on understanding Service Asset and Configuration Management (SACM).

The concept of Service Asset and Configuration Management was first introduced in the ITIL v3 Service Transition book. Unfortunately, they then went on to say, "There is no standard template for determining the optimum approach for SACM. The management team should decide what level of configuration management is required for selected service or project that is delivering changes and how this level will be achieved." If you are like many others, you may be wondering what to do next.  If your organization is implementing ITIL v3, has a CMDB, CMS or SACM initiative, or is trying to get its arms around configuration management, you don't want to miss this opportunity to learn more about SACM best practices.