The HDI Annual Conference & Expo is the industry’s leading technical service and support conference. Interact with more than 2,200 IT service and technical support professionals as they address today’s most pressing service and support challenges. Only HDI’s IT service and technical support conference, with its expansive resources, can bring you strategies for achieving service management excellence. Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI Annual Conference is the largest, most-respected technical support educational event.

• Eighty content-rich breakout sessions
• Six thought-provoking keynote speakers
• Breakfast Briefings – Grab a bowl of Wheaties, choose your topic, and listen to industry experts.
• Books and Breakfast – Insightful and inspirational books that will encourage you to overcome your toughest obstacles.

View the schedule-at-a-glance here.

Attend this conference and become your company’s star employee.

• Senior-level VPs and directors who are accountable for strategic planning and alignment.
• New and experienced managers who are responsible for operational and tactical planning.
• Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.
• Analysts and technicians who require a foundational understanding of industry principles.
• CIOs who seek the financial benefits of enhanced support operations.
• CTOs who require the integration of the support center’s strategy with those of other IT departments.
• Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations.

Click on the button below to reserve your spot today!