ISO20000 training reflects best practice guidance contained within the framework and supports other IT Service Management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. ISO 20000 is the world's first international standard for IT Service Management. These standards specify five key group service management processes: Service Delivery, Relationship, Resolution, Control and Release.
- ISO/IEC 20000 Service Quality Management Foundation
- Achieving ISO/IEC 20000 Certification
- ISO/IEC 20000 for Consultants + Certification Examination