$1.8 Million in Savings through Service Automation?
Join me, Phyllis Drucker, Linium ITSM expert and thought leader for my continuing white paper series to find out how quickly Service Desk related automation savings can impact your bottom line just like a recent retail organization who realized $1.8 million in savings during just the first year!
My series continues with Running IT as a Business - Part 3: The Internet Shopping Experience at Work (download it today!).
During this third part of the series I look at the use of automation and self-service as both a means of improving the customer experience as well as for enabling IT to operate more cost effectively. This automation is critical to fully optimizing Service Desk operation. I also talk about a recent case where automation savings at a retail organization reached $1.8 million in just the first year!
My comlimentary ten-part white paper series addresses the how organizational optimization combined with solid Service Management processes and the right tools will assist the Service Desk in providing service excellence at a lower cost.