October 29, 2015

Why ITSM Needs ITAM (and Vice Versa!)

Many businesses have separate teams for IT asset management and IT service management. The challenge for these organizations is that as they work in our normal daily routines, they seldom have time to reach out to the "other side of the aisle," so to speak, and see what they are doing to advance the business. In fact, ITSM and ITAM specialists need to work in tandem and share information in order to do their jobs as efficiently and productively as possible.

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October 27, 2015

How ServiceNow HR Service Management Helps You Grow Confidently

Perhaps no one knows the burden of growth more than the human resources department. For one thing, HR specialists see growth happening first-hand, as they are the ones responsible for onboarding new employees and facilitating their addition to the company. They also see their workload increased as more employees request more services from the department throughout their employee lifecycles.

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October 23, 2015

Accelerating the Journey to the Cloud

To some, the journey to the cloud seems like a daunting endeavor for many finance departments. While it is possible to accelerate the transition, this process has to be done in a systematic and meaningful way. The good news is that you can boil your migration down to two phases for best results: 1) outlining what finance and IT each responsible for during the migration, and 2) aligning your people and processes with the new technology. In this post we'll discuss both, which can be accomplished in tandem.

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October 21, 2015

The Big Picture: World of Oracle EPM & BI Cloud Solutions

Deciding to introduce the principles of Enterprise Performance Management to one's organization is one thing. But, for many, choosing the cloud solution to get them get there is entirely another. With so many platforms available that claim to unite specific business departments within the cloud, how do you know which will be easy to adopt and capable of returning on your investment?

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October 19, 2015

Establishing Governance for ITAM

For growth-focused companies especially, IT can add real strategic value beyond keeping the lights on. One such initiative is the development of an IT asset management strategy. For every company that wants to realize the business benefits of ITAM, there is a natural bridge connecting IT with the day-to-day and long-term tasks of other departments. This manifests in the ITAM advisory council.

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October 15, 2015

Growing Confidently with Software Asset Management

Software asset management, also commonly referred to as SAM, is a process that relates to every organization across the U.S., regardless of its employee size or revenue. While it's a best practice in the industry and a scalable foundation for growth, it still only exists within a small silo of an organization—usually IT. Since SAM can be complex to manage, especially if you're lacking the right knowledge or resources, you may be wondering a) how do I start? and b) why is it necessary?

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October 13, 2015

[Webinar] Bringing Finance Processes in the Cloud

In the ever-evolving business sphere, the members of a finance department often feel as though they spend all of their time collecting and normalizing numbers to meet deadlines for budgeting, planning and forecasting. Thus many of these individuals feel overwhelmed and don't know where to start in terms of making finance processes more scalable, especially if the business is growing.

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October 8, 2015

[Webinar] Optimizing Your Investment in the ServiceNow Platform

Perhaps your organization initially invested in ServiceNow for its straightforward incident, problem and change-management capabilities. Or maybe you have dug a bit deeper to see how it can automate your IT processes and free up some time in your IT department. Or maybe you're brand new to the platform and are looking for where to begin.

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September 24, 2015

How to Manage Stakeholder Relations During Rapid Growth

Today's C-level executive is commonly under pressure from stakeholders to control costs and boost profits. These, however, are not necessarily the easiest tasks to maintain, especially during rapid growth. In order to engage stakeholders effectively, the C-suite and its stakeholders must rely on each other and acknowledge that clear expectations and communication is critical for a good partnership.

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September 22, 2015

Service Catalog and the Amazon Experience

More and more, I’ve been hearing from ServiceNow customers that wished their IT Service Catalog was more like Amazon. My first reaction is that making your catalog “look” like Amazon really isn’t that much of a challenge. What I’ve taken away from these discussions is that when I review IT Service Catalogs, it is not necessarily the “look or feel” that they wish was more like Amazon, but rather the experience of the user shopping on Amazon

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