September 24, 2015

How to Manage Stakeholder Relations During Rapid Growth

Today's C-level executive is commonly under pressure from stakeholders to control costs and boost profits. These, however, are not necessarily the easiest tasks to maintain, especially during rapid growth. In order to engage stakeholders effectively, the C-suite and its stakeholders must rely on each other and acknowledge that clear expectations and communication is critical for a good partnership.

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September 22, 2015

Service Catalog and the Amazon Experience

More and more, I’ve been hearing from ServiceNow customers that wished their IT Service Catalog was more like Amazon. My first reaction is that making your catalog “look” like Amazon really isn’t that much of a challenge. What I’ve taken away from these discussions is that when I review IT Service Catalogs, it is not necessarily the “look or feel” that they wish was more like Amazon, but rather the experience of the user shopping on Amazon

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September 22, 2015

The Next Generation of Content Management: ServiceNow CMS

For those of you who didn't have the opportunity to attend Knowledge 15—one of the largest gatherings of IT professionals utilizing cloud services for ESM—then this may be the first time you're learning of the ServiceNow CMS enhancements. If so, you'll see that ServiceNow is making great strides to enable users to build a custom interface on the ServiceNow platform, and it's making a radical difference with employee self-service adoption.

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September 18, 2015

A Journey to IT Process Improvement

Before embarking on any journey, you need to identify the destination. This is the easy part. In the context of business, this starts with organizational goals, which are then broken up into departmental objectives that are used to point the unit in the right direction. But there are several additional steps that need to take place before we reach the end goal. In this post, we'll discuss this journey through the lens of IT process improvement.

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September 16, 2015

Building a Custom Internal Control Checklist

The challenges associated with planning, budgeting and forecasting are all too real for the C-suite. However, the keys to making these processes more efficient is not as obvious. As you're tasked with transactions, how do you ensure that your data isn't at risk of getting lost through the cracks? In order to comply, you need a solution to ensure that no data becomes lost or forgotten. It requires you to take a step back and optimize internal controls to account for any mistakes that may be affecting current processes.

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September 14, 2015

Modernizing the Financial Planning Process for Business Growth

In the ever-evolving enterprise, thought-leaders are always looking for solutions to drive growth. The effort to modernize your financial process for business growth starts with the alignment of people, process and technology. These three pillars of success interact with one another to determine organizational success and fuel confident growth for the enterprise. But where do you begin?

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September 10, 2015

Supporting Enterprise-Wide Risk Management with Cloud Technology

Many CIOs list supporting, managing and mitigating enterprise risk among their top challenges. Check out this global study produced by IBM, which ranks it among top priorities in 2010 and 2013. The truth is that while IT is often held responsible, mitigating risk for an organization requires adherence from every department.

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September 8, 2015

Enabling Innovation with ServiceNow ServiceWatch

ServiceWatch first joined the ServiceNow sphere when it was acquired from Neebula in 2014. Since then we have often been asked not only what the product is, but also how companies can utilize it to enhance their ServiceNow investments.

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September 4, 2015

Removing Inefficiencies from Real-Time Processing

Being able to see transactions as they occur and account for their completion throughout the reporting period are two goals that every finance department should aim to attain. Real-time processing is also priceless for all areas of the business, as it allows different departments to understand their budgets without having to conduct intensive reconciliations at the end of each month.

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September 2, 2015

Optimizing Planning, Budgeting and Forecasting with Oracle PBCS

Even for those within a finance department, the tasks of planning, budgeting and forecasting can sometimes seem like building a house of cards. No matter how much time you and your staff spend trying to make the process repeatable, templated and streamlined, you are at the mercy of the other departments as they miss deadlines and accidentally report inaccurate or duplicate figures. All of this contributes to longer reporting cycles and more time spent cleansing and validating data than innovating.

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