Blog

May 22, 2015

[Webinar] Project Portfolio Suite in ServiceNow's Latest Release

The latest release from ServiceNow has arrived, and with it comes many new features and updates that can help your business take complete advantage of the platform in delivering services better, faster and cheaper across the enterprise. Due to its breadth, however, it can be a bit difficult to know where to begin on your own. To help, we have developed a five-part series to highlight some of the new release's benefits. 

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May 19, 2015

A Custom Service Catalog Example with ServiceNow

Out of the box, ServiceNow provides you with a huge amount of tools, platforms and capabilities that allow all of your business departments—not just IT—to work in tandem across the enterprise. Imagine a modern experience where you can submit requests and incidents from one department to another within the same interface. At the same time, you are tracking and using analytics to streamline your processes, thus allowing your employees to spend less time on operations and more time on innovation. Now imagine being able to take the tools that ServiceNow has to offer and customizing them for your company, allowing your employees to work better, faster and cheaper at any time, on any device. At Linium, that's what we call the art of the possible.

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May 15, 2015

4 Tricks to Shorten the Office-Wide Technology-Adoption Lifecycle

In order for a department to be successful in providing services, it requires the right mix of people, process and technology. While implementing the latter is a huge step in the right direction, it cannot work without people to use it and processes in place to optimize this use. At Linium, we start with the people—the customers or end users—before we turn to processes or technology. We believe Enterprise Service Management requires a transformation from the traditional foci of internal IT efficiencies and delivery of technology components, to an obsession for putting the customer first when delivering services.

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May 13, 2015

Service Desk Training or Enterprise Service Management?

As a manager you will inevitably reach a point where your service desk needs further support. It could be due to the fact that your business is growing, your staff is changing, your users are demanding that new technology be available at their fingertips or all of the above. When you reach this point, ask yourself: Do I need to initiate further training or should I be keeping up with the times to leverage people, process and technology and work more efficiently? While training can put a Band-Aid on the problem, embracing all that Enterprise Service Management has to offer can put you on track to surpass the status quo and move your entire department forward.

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May 8, 2015

Avoid Building Siloed ServiceNow Catalogs or Apps: Don’t Reinvent the Microsoft SharePoint Nightmare

The most common mistake we see many ServiceNow users make when trying to expand to the enterprise is they don’t look at offering services to the business as a whole, but rather as a series of services bottled into packages/apps/catalogs.  We know your intentions are good in attempting to get more value and ROI out of the technology; however, if you go to every department and offer them services or catalog/portal type solutions just for them, all you’ve done is create another island that may give them some value, but in the end will frustrate the end user.  

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May 8, 2015

ITSM Solutions in the Cloud: What You're Missing

The National Institute of Standards and Technology—a branch of the U.S. Department of Commerce—defines cloud computing as "a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." In other words, cloud computing allows users to take advantage of network storage and servers to pool its resources. In turn, the cloud system automatically optimizes itself for the best experience possible.

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May 1, 2015

IAITAM Spring ACE Recap: Innovative Cloud Solutions for ITAM

The Linium team just wrapped up at the IAITAM Spring ACE conference in San Diego.  I think I can speak for all when I say that it’s always great to have so many IT Asset Management (ITAM) folks in one place.  Judging by the strong attendance this year, I think we can safely say that the enthusiasm for ITAM in 2015 is at an all-time high.

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April 24, 2015

Knowledge15 Day 4: Road Maps for the Future

During the week of Knowledge15 we saw several major themes, though the underlying focus was cohesive: managing, enabling and operating everything as a service.

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April 23, 2015

Building a Responsive Website with ServiceNow & Linium

Responsive sites are all the talk these days.  But, what does that really mean?  In the past, your company's website was built using technology such as Java, Microsoft .NET, Coldfusion, PHP, Flash, etc.  These tools most likely gave you a website that was fixed in size and required you to scroll and zoom in so that you could read the content and see what you want to see.  This may have worked in the old days, but not anymore. 

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April 23, 2015

Knowledge15 Day 3: Fred Luddy Introduces a World Without CMS

Day three at Knowledge15 was all abuzz with the somewhat shocking glimpses into the future that ServiceNow's founder and chief product officer, Fred Luddy, offered during his keynote address. 

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