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April 24, 2015

Knowledge15 Day 4: Road Maps for the Future

During the week of Knowledge15 we saw several major themes, though the underlying focus was cohesive: managing, enabling and operating everything as a service.

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April 23, 2015

Building a Responsive Website with ServiceNow & Linium

Responsive sites are all the talk these days.  But, what does that really mean?  In the past, your company's website was built using technology such as Java, Microsoft .NET, Coldfusion, PHP, Flash, etc.  These tools most likely gave you a website that was fixed in size and required you to scroll and zoom in so that you could read the content and see what you want to see.  This may have worked in the old days, but not anymore. 

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April 23, 2015

Knowledge15 Day 3: Fred Luddy Introduces a World Without CMS

Day three at Knowledge15 was all abuzz with the somewhat shocking glimpses into the future that ServiceNow's founder and chief product officer, Fred Luddy, offered during his keynote address. 

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April 22, 2015

Knowledge15 Day 2: Managing Everything as a Service

The second day of ServiceNow's Knowledge15 conference was a busy one for the Linium team from the early morning onwards. 

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April 21, 2015

Knowledge15 Day 1: "Keeping the Lights on" Is Dead

ServiceNow's Knowledge15 conference kicked off to an enthusiastic start on Monday with a huge party in the K15 Mandalay Bay expo hall. As we manned Linium's booth #730, we saw many old friends, customers and partners and made a steady stream of new ServiceNow enthusiasts as well. 

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April 20, 2015

On Our Way to Knowledge15

Wheels up! We just landed in Vegas for Knowledge15 – ServiceNow’s annual conference featuring how to leverage cloud services to transform service management across the enterprise. 

Our team will be in full force all week - taking classes, giving classes, staffing our booth (don't forget to stop by booth #730!), presenting sessions, giving demos, meeting with clients and ServiceNow old friends.

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April 20, 2015

The Formula for IT Innovation, Smooth Operations and Growth

You've probably experienced something similar: You submit a request—to IT or any other department within your business—and feel like you have to wait forever for a response. On top of that, you have no means of knowing whether the request has been received or where it may be in the process of being answered. To solve the issue, you may feel the need to send an email, make a phone call or even resubmit the initial request.

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April 16, 2015

3 Keys to Filling the Gaps in Your IT Operations

Sometimes it can feel like no matter how many times you've honed your IT processes, they're still not being followed properly—both inside and outside the department. If this sounds familiar, you're probably seeking solutions that benefit both the IT analysts and the end users alike, transforming your IT operations into a well-oiled machine. 

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April 14, 2015

The Business Case for Enterprise Service Management

Enterprise service management is the concept of taking the elements of IT service management and stretching them to fit all departments, catalyzing confident growth in the process. In this post, we'll demonstrate how taking the time and effort required to invest in enterprise service management aligns with growth goals for an entire business. 

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April 10, 2015

Deliver a Modern Experience with the ServiceNow Service Catalog

Providing services in today's business environment cannot simply be a reactive endeavor. It must be balanced with proactive initiatives as well. If you looked back even 15 years ago, the idea of most people in the workforce being able to easily go over the IT department's head—or even want to—in order to get what they need was much more difficult. With the development of the Internet and mobile technologies, however, this scenario is playing out in front of our eyes. 

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