Newspaper IconLinium Expands Financial Services Expertise with Onboarding of Crossbridge Learn More


Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.


Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an apporach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Helsinki
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic


September 21, 2016

Self-Help: Moving Beyond Service Requests

While offering a Service Request Catalog to your customers is a great way to automate the entry point to request fulfillment, it also offers the ability to provide a full-service portal that combines knowledge, self-help and request fulfillment. Today's Service Request Catalog tools have the ability to automate fulfillment or integrate to tools whose function is automated fulfillment of common requests; however, few IT organizations leverage these capabilities.

Read More

July 7, 2016

Continual Service Improvement: Don't Just Set It and Forget It

In the many classic infomercials advertising the Ronco® brand rotisserie oven, host Ron Popeil breathlessly touts his star appliance as a tremendous time-saver, his audience shouting with enthusiasm, “Just Set it and Forget it!”  Unfortunately, this approach is far more useful for creating juicy chicken dinners than it is for a company adopting new IT services, or process improvements.  

Read More

May 17, 2016

Join the Service Revolution at ServiceNow's Knowledge16 Conference

Services...where art thou? We’ve all been there – you’re working under a tight deadline, something out of your control doesn’t go as originally planned, and you’re forced to scramble and formulate a Plan B.

Read More

March 3, 2016

ServiceNow Gains FedRAMP Certification from the U.S. Government

This week, ServiceNow announced that the ServiceNow platform has received FedRAMP certification from the U.S. government. This certifies that the ServiceNow government community cloud has passed the federal risk management process defining standard security requirements for all cloud providers. In fact, ServiceNow operates the only enterprise service management cloud platform granted JAB P-ATO status to-date.

Read More

February 24, 2016

Take Business Service Delivery to a New Level with ServiceNow

You can have the best technology in the world - quick, agile, loaded with value; however, if the end user can’t use the system, the value will never be realized.  A common mistake many people make is believing that turning on a switch for cloud technologies will give them guaranteed success.  

Read More

December 8, 2015

ServiceNow Geneva Release is Available

The newest release from ServiceNow is here and brings many new features and enhancements geared to help you modernize your enterprise. The biggest question? What’s included in this release and what does it mean to my business? We’ve got you covered with a quick glimpse below highlighting key updates. We’ll delve further into the Geneva release throughout our upcoming webinar series to give you an in-depth look. You don't want to miss out - see how you can register below!


Read More

October 29, 2015

Why ITSM Needs ITAM (and Vice Versa!)

Many businesses have separate teams for IT asset management and IT service management. The challenge for these organizations is that as they work in our normal daily routines, they seldom have time to reach out to the "other side of the aisle," so to speak, and see what they are doing to advance the business. In fact, ITSM and ITAM specialists need to work in tandem and share information in order to do their jobs as efficiently and productively as possible.

Read More

October 27, 2015

How ServiceNow HR Service Management Helps You Grow Confidently

Perhaps no one knows the burden of growth more than the human resources department. For one thing, HR specialists see growth happening first-hand, as they are the ones responsible for onboarding new employees and facilitating their addition to the company. They also see their workload increased as more employees request more services from the department throughout their employee lifecycles.

Read More

October 23, 2015

Accelerating the Journey to the Cloud

To some, the journey to the cloud seems like a daunting endeavor for many finance departments. While it is possible to accelerate the transition, this process has to be done in a systematic and meaningful way. The good news is that you can boil your migration down to two phases for best results: 1) outlining what finance and IT each responsible for during the migration, and 2) aligning your people and processes with the new technology. In this post we'll discuss both, which can be accomplished in tandem.

Read More

October 21, 2015

The Big Picture: World of Oracle EPM & BI Cloud Solutions

Deciding to introduce the principles of Enterprise Performance Management to one's organization is one thing. But, for many, choosing the cloud solution to get them get there is entirely another. With so many platforms available that claim to unite specific business departments within the cloud, how do you know which will be easy to adopt and capable of returning on your investment?

Read More

Search Blog and Resources