November 21, 2014

Are We Actually Aligned?

Too many times in the market place senior executives will report to me that they are aligned and are connected to one vision moving forward in a change program, and almost as many times we collectively discover they are not.  

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November 18, 2014

Variability is the Common Denominator for a COO

The most common element to the role of Chief Operations Officer (COO) is the variability of what the position actually means to each organization. Some common interpretations include:

  • The “Master of Programs” for the internal initiatives that have been overlooked or bypassed in the name of growing the bottom line.
  • Administrative Effectiveness – are we all walking the same way down the hall of compliance?
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November 13, 2014

Marketing Has Just as Many Requests As IT

As Chief Marketing Officer, my day is filled with two main objectives; the first is what I call “Keeping the Lights on” and the second is "Innovation Creation.”  The task of "Keeping the Lights on" ties up at least 80% of my day due to hundreds of request regarding everything from marketing material creation and updating flyers/brochures, to maintaining digital assets like the web, social media and premium content.  Requests vary on a daily basis, but the number of them could very easily compete with that of an IT support desk.  What is the number one challenge to this?  

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November 11, 2014

More Than 300+ To Attend ServiceNow "Art of the Possible: Enterprise Service Portal" Webinar

More than 300+ registrants are fired up and ready to attend tomorrow’s featured Linium webinar  “Art of the Possible: ServiceNow’s Enterprise Service Portal” are you?  Don’t wait, sign up now to learn more about Linium’s Enterprise Service Management offerings from our renowned Principal Solutions Architect Sean Caron as he takes us through a journey of ServiceNow and the special touch that Linium’s ESM team has engineered to provide a world class solution for enterprise services via a cutting edge service catalog and portal.

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November 10, 2014

Digital Disruption - It's All Around Us

CFOs, CMOs, CIOs, CTOs, COOs – Calling all Officers, Executives and Directors….. Digital Disruption is all around us.  From the way we do business, to the way we buy products, services and solutions and you need to make sure you’re ready for what it’s going to do to your business and how it’s going to affect you if you don’t keep ahead of the game. What is digital disruption?  

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November 6, 2014

Data Relationship Management Quick Tip: Global Inheriting Properties

If you are looking to use a Global Inheriting Property in your Data Relationship Management (DRM) implementation, in order for it to work correctly (and actually inhert the property down the tree) you must assign a hierarchy to be the “Controlling Hierarchy”. In other words, if DRM does not know WHICH hierarchy to base the property inheritance off of, it won’t inherit. A global property is set across any hierarchies in which  a node may reside, and will always be set the same version-wide.

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November 4, 2014

Organizational Empathy: Connect IT Service Delivery to the End Customer

Recently, I was talking with a friend of mine that works for an insurance company.  The company has its own retail outlets in which they sell various insurance products.  My friend is involved in the IT service delivery side of the business; ensuring that what is broken gets fixed and what is requested by the business gets fulfilled, along with general system maintenance. 

He was telling me how they had implemented many visual tools to help their delivery people track projects that they were working on (reactive/proactive).  During our conversation, it occurred to my friend that although his IT colleagues were clearly communicating they still were not actually “connecting” to the end customer.   The topics of organizational empathy 

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June 30, 2014

Getting Your Cloud Service Model Up and Running: Measure What Matters

In my last blog, I discussed some things to consider when establishing a relationship with a new cloud-services provider.  Getting involved early, determining the support model and establishing a regular cadence for continuous improvement are all critical to getting the service off the ground.  But how do you know you’re actually off the ground?  By measuring and reporting supplier performance.

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June 11, 2014

Navigating Cloud Service Models: Your Road to Success

Many companies have been considering cloud models for IT service delivery. Whether you are thinking about Software as a Service (SaaS), Infrastructure as a Service (IaaS), or other cloud-based services, there are a few significant differences between the cloud service model and what one might consider to be more traditional IT service delivery. These differences are significant enough that it might provide you with an opportunity to rethink your current business delivery model completely.

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April 16, 2014

Why IT Governance, Risk and Compliance should be Short and Simple!

One day you are in the middle of some of your greatest work when you feel a tap on your shoulder and hear, “You have been requested to help with the latest IT Governance, Risk and Compliance (GRC) audit.”  Cold sweats and the look of worry are prevalent in your reaction.  Commonly this is the reaction to this kind of news, but it shouldn't be.

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