Self-­Service, the Cloud and ITSM. One Big Happy Family?

Self Service Cloud Whitepaper

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Self-­Service, the Cloud and ITSM (IT Service Management). One Big Happy Family?

This white paper will address the modern age of computing and IT's need to move from a control-based mindset to a mindset focused on providing business outcomes that keep the organization in the forefront of its competition, regardless of the industry and including government and education.

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Keywords:
Service Desk, IT Service Management, Self-Service, Cloud, Cloud Services, ITSM Service Cloud Providers, ITIL, Business Service Management

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