Self-Service, the Cloud and ITSM (IT Service Management). One Big Happy Family?
This white paper will address the modern age of computing and IT's need to move from a control-based mindset to a mindset focused on providing business outcomes that keep the organization in the forefront of its competition, regardless of the industry and including government and education.
Keywords:
Service Desk, IT Service Management, Self-Service, Cloud, Cloud Services, ITSM Service Cloud Providers, ITIL, Business Service Management