Running IT as a Business Part One: Service Desk Efficiency & Cost Reduction

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VIEW THIS WHITE PAPER

Running IT as a Business Part 1:
Service Desk Optimization

This white paper looks at the Service Desk and how organizational optimization combined with solid Service Management processes and the right tools will assist in providing service excellence at a lower cost.

For executives, it will provide an "ideal state" for the Service Desk, which may be used as a baseline for comparison.

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