Services

Strategy & Roadmapping

Organizing and setting the stage to achieve modernization.

Implementation

Delivering actionable results and usable documents to bring your strategy to life.

Adoption & Acceptance

Increasing adoption and acceptance by involving stakeholders early in the process.

Extension & Support

Focusing on continuous modernization to take your investment to the next level.

an apporach like no other

Featured Resources

Art of the Posssible: Bring Services to Users Anytime, Anywhere Leveraging the Newest ServiceNow Release: Introduction to Helsinki
Embracing New Paradigms for Innovation in Enterprise Service Management Modernize Your HR Department: From Operational to Strategic

Change the Way People Work

Start your journey to the modern enterprise by delivering business services better, faster, smarter.

Journey to Modernization

Enterprise Service Management

In today’s workforce, it's expected that services and knowledge are at everyone's fingertips, just like they are outside of work. Discover how to achieve just that by revolutionizing the way you deliver and request services from IT, HR, Sales, and beyond. We're here to show you how to modernize, think differently, push the boundaries, and deliver everything as a service.

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Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

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IT Operations Management

Nothing's worse than having a service outage and not knowing which business services are affected or not knowing the root cause. Time and visibility are of the essence when it comes to mitigating the impact on your business. We'll show you how to mature your service operations to avoid the chaos by enhancing visibility and maximizing operational agility.

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ServiceNow ServiceWatch: Build the Business Case

In this webinar, we’ll discuss how you can leverage ServiceNow ServiceWatch to help reduce time and costs so you can focus on innovation.

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Business Management

In today's competitive landscape, it's more important now than ever to accurately manage resources, projects, compliance, and vendors. To do so, you need to have confidence in your data to drive visibility and cost-savings. We'll show you to modernize how you track resources, manage your projects from start-to-finish, forecast demand, vendor accountability, and drive the quality of your services.

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Whirlpool Corporation: Taking Control of the Complete Project Life Cycle with ServiceNow

This webinar details how Whirlpool Corporation was able to overcome these common challenges by leveraging the power of ServiceNow Project Portfolio Management, Demand Management, and Resource Management.

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Enterprise Planning & Analysis

Manual processes and offline spreadsheets cause inaccuracies among the numbers and unnecessary time spent gathering data. Getting past the time barrier is what really brings finance departments into the future. The secret to modernization lies in aligning people, process and platforms so that many of these tasks are automated, freeing up your time for innovation.

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Modernizing Finance to Empower Growth

In this webinar, we’ll review specific challenges faced by today’s CFO and the FP&A team and provide real-world examples of how you can overcome these challenges.

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Custom App Development

As scary as it may seem, often times organizations use a combination of email, spreadsheets, and legacy apps to manage critical business services and processes. You could be losing revenue because your next best idea for a new product is buried in an inbox or it takes too long to onboard a customer. We'll show you how to bring apps to life and enable automation anywhere, anytime, on any device.

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ServiceNow as an App Dev Platform

Discover how you can retire your legacy apps and deliver a modern and automated experience.

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Business Intelligence

Imagine moving away from spreadsheets and legacy tools to a more streamlined, automated process that provides actionable data-driven information at your fingertips. We'll show you how to leverage your data, key performance indicators, and metrics to influence proactive business decisions, drive the quality and efficiency of services, and minimize the cost of delivery.

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Optimizing Your ServiceNow Investment

Discover how you can crawl, walk, and run to get the most out of your investment. As part of this discussion, we will focus on how to achieve operational excellence following a roadmap that incorporates people, process and the ServiceNow platform to span across the enterprise.

View Webinar

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

The need to deliver superior services is essential to UNOS’ mission of saving lives. With multiple ticketing applications, UNOS required a modern, enterprise platform to streamline services for not only its employees, but for its 40,000 members. By leveraging ServiceNow, UNOS has reduced its yearly ticket volume from 16,000 to 8,000 and revolutionized the delivery of services to its external community by consolidating systems. UNOS has adopted a shift in mindset from customer data management to one rooted in customer service excellence and is on its journey to delivering everything as a service.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Finish Line is not just passionate about sneakers and athletic gear, they are passionate about delivering a modern experience to its employees; enabling them to request the services they need to successfully do their job. By leveraging ServiceNow as the 'window into IT', Finish Line has taken its first step to modernization by streamlining IT service delivery. Solving operational inefficiencies in IT has empowered them to set the stage to take service management enterprise-wide and, most importantly, redirect focus on delivering the next pair of innovative sneakers.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Horizon BCBSNJ faced a major challenge not uncommon to many other growing organizations – IT was plagued with legacy systems that created inefficiencies and significant frustrations for its end-users. Employees struggled to determine which system to use to make basic requests, such as password resets or to initiate the on-boarding process for new employees. By consolidating systems and leveraging ServiceNow, they were able to empower employees with an enterprise self-service portal to order pre-defined, bundled goods and services from not only IT, but departments beyond IT throughout the enterprise.

Accelerate Your Journey

Art of the Possible

Today’s workforce expects services and knowledge be at their fingertips, just like they are outside of work. Deliver a modern enterprise portal available anytime, anywhere, on any device.

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Solution

Art of the Possible

Today’s workforce expects services and knowledge be at their fingertips, just like they are outside of work. Deliver a modern enterprise portal available anytime, anywhere, on any device.

Learn More 

Power of the Platform Workshop

Walk away with a roadmap within 8-hours. That’s our promise to you. Leave with actionable items and the ‘big picture’ of your journey to the modern enterprise.

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Solution

Power of the Platform Workshop

Walk away with a roadmap within 8-hours. That’s our promise to you. Leave with actionable items and the ‘big picture’ of your journey to the modern enterprise.

Learn More

Enterprise Readiness and Adoption Simulations

Infuse the fun into enterprise alignment. Through a hand's-on approach, educate your peers on the value of optimized service delivery.

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Solution

Enterprise Readiness and Adoption Simulations

Infuse the fun into enterprise alignment. Through a hand's-on approach, educate your peers on the value of optimized service delivery.

Learn More

Remote Administration

Whether you need occasional help, full-time resources, or somewhere in between, we can help you streamline your ServiceNow administration. Choose a plan that's right for you!

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Solution

Remote Administration

Whether you need occasional help, full-time resources, or somewhere in between, we can help you streamline your ServiceNow administration. Choose a plan that's right for you!

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Accelerators

Kick-start your journey to the modern enterprise with Accelerators and and QuickStarts designed to meet growing needs today and lay the groundwork for efficiencies tomorrow.

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Solution

Accelerators

Kick-start your journey to the modern enterprise with Accelerators and and QuickStarts designed to meet growing needs today and lay the groundwork for efficiencies tomorrow.

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Custom Application Prototyping

Ditch your dated legacy apps and bring apps to life by harnessing the power of the ServiceNow platform to automate business services across your enterprise.

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Solution

Custom Application Prototyping

Ditch your dated legacy apps and bring apps to life by harnessing the power of the ServiceNow platform to automate business services across your enterprise.

Learn More

We're On The Move

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Employees

Highly-skilled consultants conducting business in 30+ states

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Solutions

Successful engagements modernizing our clients nationwide

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Growth

Listed on Inc. 5000’s fastest growing companies 5 consecutive years

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Years

Average years of consulting with Big Four experience in 15+ industries

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